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Yesterday around 7pm, message posts to groups were not being delivered and went into a holding state. The problem has been resolved and the posts since then are continuing to be sent out. There will be a delay as the system works through the backlog of messages. The delay will last a few hours but all messages should be posted by the end of the day and all new posts should resume back to normal.
Thanks for your patience,
- Raj
Yahoo Groups
UPDATE ON MESSAGE SEARCH (6/8 3:00 pm PDT/11:00 pm GMT): The good news is that the new message search is working correctly on one of our new production search servers. The bad news is that it’s not yet working correctly on all of them. Once this last issue is resolved, we will migrate groups that have signed up on to the new system. Our apologies for the delay.
Below is an update on our highest priority bugs, all of which our engineering team is actively working to squash. Thank you for your patience as we work to resolve these issues, and we’re sorry for any hassles these bugs have caused you and your groups.
- Gordon
Yahoo! Groups
P.S. If you would like to report additional issues not mentioned below, please contact Customer Care . While we do read all comments, we need the information that the Customer Care form collects to be able to properly investigate a bug.
TOP PRIORITY BUGS
MESSAGE SEARCH PROBLEMS
This is our number one priority bug since it’s affecting so many groups and has no work around. As folks who read the blog know, we have been working hard to rebuild our message search system for a number of months .
The Bad News: The final phases of the this project have proved trickier than expected, which is why we haven’t met our goal of having groups that have signed up to be migrated on the new system by mid-May.
The Good News: Talked again with the engineer leading this project this morning, and he believes we’re very close to being able to roll out the new system more broadly. In fact, he hopes to solve the last remaining issues and actually begin migrating more groups as early as tomorrow (Wednesday, May 26th), although I think Thursday (Pacific Time) is more realistic. And assuming he encounters no unexpected problems, we should still be able to have all groups that have signed up to be migrated on the new system by the end of the month.
PROGRAM INITIALIZATION OR TEMPORARILY UNAVAILABLE ERRORS
We know that many groups are seeing this error when they land on the group home page or pending messages page. Usually, the error will go away if you refresh the page, but if the problem persists despite multiple refreshes, please contact Customer Care .
GROUPS BEING MISTAKENLY CLASSIFIED AS ADULT
There has been an ongoing known issue where groups are mistakenly recategorized behind the "adult wall" (meaning that no one under 18 can access). And while annoying, until recently Customer Care has been able to fix this mistake quickly for affected groups (when it is brought to their attention).
But in the past few weeks, for a handful of groups, the problem has become much more frustrating because they are being reclassified as adult every single day. In other words, the problem is being fixed by Customer Care, but a bug is causing the group is to placed back behind the adult wall again the next day.
We are working hard to identify what is triggering this bug (it has nothing to do with the content of the group), but as of yet have not identified the root cause. Once we do, we will roll out a fix. In the mean time, if your group is being affected by this issue, please let Customer Care know , and they will manually fix your group every day until the problem stops.
NEW TEXT DISAPPEARING IN MESSAGE REPLIES
When replying to group messages, some users are experiencing problems with the text they typed not displaying in their reply message. Instead only the text of the message they are replying to is displaying.
The problem appears to be mainly affecting users of Outlook (and apparently Juno Web Mail), and it is only affecting replies to certain messages. We know the problem is related to HTML formatting issues, but we are still investigating the precise root cause and how to resolve the issue.
For more information, including suggested work arounds, see our "known issue" page here .
MODERATORS UNABLE TO CHANGE THE GROUP HOME PAGE PHOTO
Some moderators are currently getting errors when they try to update their group’s home page photo. Please contact Customer Care if this problem is affecting you.
We should be able to manually fix the problem for your group right away (though it may take us longer to roll out a more global fix that will prevent the problem from occurring in the first place).
PROBLEMS UPLOADING PHOTOS
Some users are reporting problems uploading photos, with only half the photos they submit being successfully uploaded in any given upload attempt. If this problem is affecting you, please contact Customer Care .
Over the past few years, we’ve seen a rise in groups dedicated towards improving the lives of others: either through community outreach, recycling (or Freecycling), Do-it-Yourself projects, or doing things naturally and locally.
Just like you, here at Yahoo! we’re always looking for new ways to improve our community, products, and the lives of others. Recently, Yahoo! For Good teamed up with the TV show Everyday Edisons to launch a "Make-It-Green" Program, geared towards improving the world around us by doing right by our planet. To learn more about this program, check out the details below from the "Make-It-Green" team and Yahoo! For Good.
Do you have product ideas that will make our lives a little easier and our planet a little greener? Yahoo! wants you to submit your world changing ideas to our Make-It-Green program. This could mean your ideas get turned into real products and you’d get $2,500 and a share of the sales.
What is Make-It-Green?
Make-It-Green is turning great ideas that improve people’s lives and help our planet into actual products. Yahoo! is looking for the best green products or do-it-yourself projects and we need your help. Submit your idea, and if it’s chosen, you could see your product on store shelves, get $2,500 and a share of the sales, and possibly appear on the TV show Everyday Edisons .
You can also give the “thumbs up” to your favorites ideas. Your votes will help surface ideas we will consider making into products that will be sold in retail stores.
What is a Green Idea?
A green idea can mean using fewer resources, reusing materials, or finding a better way to get rid of unwanted stuff. To give you an idea of what we are looking for, a recent green product that we love is the Kyoto Box – a solar-powered cooker constructed from two cardboard boxes, aluminum foil and an acrylic cover. It saves energy, trees, the atmosphere, and even lives—and costs about $6 to make!
Where can I learn more?
Submit your great green idea or pick your favorites at makeitgreen.yahoo.com .
After you’ve checked out the site, come back and tell us what you think. Or, share your Green Group here! We’d love to hear about the different ways you’re giving back to your community, with the help of Yahoo! Groups.
Melissa Daniels & Connie Chan
Yahoo! For Good
Over the past few months on Yahoo!, you may have noticed a new feature called "Updates", which is a way to share what you’re doing on Yahoo! with your connections (or the world) and to see what your connections are up to on Yahoo! as well.
Yesterday, this feature was introduced to Yahoo! Groups giving users the option of sharing their activity on Groups into their Updates feed on http://profiles.yahoo.com . For example:
For members, Updates is a way to offer more exposure to the content they have created and to effortlessly let their friends know what they have been up to
For moderators, Updates can drive new members and increase the level of activity in their groups
SUMMARY
TO GET STARTED
To edit your opt-in/opt-out preferences on a group-by-group basis, visit your My Groups page (http://groups.yahoo.com/mygroups ). Then, click on the “Edit My Groups” tab where you’ll be able to adjust your updates settings for each group you’re a member of.
You can opt to “Share my Updates” and “Prompt me before sending updates” or, “Never prompt me before sending updates.”
Once you’ve configured your settings for each of your groups, you can visit the http://profiles.yahoo.com/settings/updates/ page and manage your updates further. (Please note that in order to get to this page you must first complete your profile—you may do this by first going to http://profiles.yahoo.com ).
To find the Yahoo! Groups option, scroll down to the bottom of this page, and then select “Show All Yahoo! Sources.” Clicking on this link will expand a larger list of Yahoo! properties, including several Yahoo! Groups properties.
Once you’ve located Yahoo! Groups, set your sharing preferences using the drop-down menu to the right (you can share your updates with “Anyone” “My Connections” or “No One”).
Then, click Save.
Changing your preferences will move Yahoo! Groups up from this bottom “Show All Yahoo! Sources” group, to the top “Share My Updates” group—making it easier for you to manage your Yahoo! Groups updates in a flash.
Once you’ve configured your privacy settings accordingly, return to your favorite group and test it out by uploading a photo. When you’re through uploading a photo, we’ll prompt you with a pop-up window, asking you whether or not you want to share this update with your connections.
You can opt to keep this pop-up on (so that it appears each time you upload a photo), or, you can switch it off, by checking the box that reads “Don’t ask me for this group again.” Please note that by checking this box you’re granting Yahoo! permission to share all of your photo updates for THIS GROUP ONLY with your connections. You may change this setting at any time by visiting the My Groups page.
After you click “Yes” your new photo will appear on your profile on Yahoo!, under the “Updates” section.
Please note, the update may take a few minutes before it shows up on your profile. We have designed to system to send data to your profile in series of buckets rather than every single request.
It’s important to note that what YOU see on your Updates page is a bit different than what your connections will see.
Here’s an example of what you’ll see (if you were to upload 5 LOL cat images to your group):
As the updater you’ll see each image broken down into individual updates, giving you the option of deleting updates, one-by-one, should you change your mind. (To delete an update, just click on the grey “x” next to the update).
However, your connections would see a more condensed view (like what you see below):
And that’s it! Should you want to completely opt out of Yahoo! Groups Updates, ensure that all of your Group settings are set to “Never” share my updates (this setting is found on the “My Groups” page) and, that on your profiles page, you have set your Yahoo! Groups settings to be viewable by “No One.”
For more details on privacy, profiles, and more, please visit the Profiles News Blog (and this particular post that was initially written for Answers users, but covers major questions and concerns regarding profiles and privacy).
Melissa Daniels
Yahoo! Community Manager
Over the past few weeks several of you have asked for an update on the new attachment feature and message search issue. Below, you’ll find a quick update on these two items.
Attachment Feature: On March 31st we announced that the new attachment feature would gradually be enabled on all groups. Since then, many of you have seen, tested, and commented on this new feature. We are still in the process of rolling out the new attachment store option to all groups (currently there are over 10 million groups on Yahoo!) and we appreciate your patience while we incorporate new groups into the mix.
Message Search: We know that for those of you plagued by message search issues this has been an incredibly difficult issue to deal with over the past few weeks/months. We appreciate your patience and are happy to inform you that we will begin moving over all of the groups who have reported issues with the message search feature in the next two weeks. If you have reported your group (either to Customer Care, or, using the survey link found here ), your group will be moved over during the middle of May. Remaining groups will be moved over once affected groups have been migrated over to the new solution.
Melissa Daniels
Yahoo! Community Manager
As you may have noticed, earlier this week the number of people you can invite per day dropped to 50 people. This was done in an effort to combat spam and reduce system load (the email delays some of you saw last week and this week were a side effect of people abusing the invite system).
It is important to note that while the invitation limit has been lowered, it does NOT mean that only 50 people can join your group. Additionally, if you want to encourage more than 50 people at a time to join, you can still send them an email directing them to either:
Note: In all three cases make sure to replace "GROUPNAME" with the actual name of your group (e.g. moderatorcentral-subscribe@yahoogroups.com)
While we know that this can be frustrating for people looking to start a large group quickly, we are currently working on a new feature that will prevent measures like this in the future. We’ll be sure to keep you updated on future developments here.
Melissa Daniels
Yahoo! Community Manager
UPDATE: The message delay issue has been resolved. If you’re still having trouble, please report the issue to Customer Care.
We’re aware of the problem with delayed messages affecting some messages to some groups and are investigating the cause. Will update with more information once we have it. Apologies for the inconvenience.
- Yahoo! Groups Team
If you’ve ever gone into one of your groups and wished you could view all of the photos in all of the albums at once, you’re in luck. Starting today, when you click on the “photos” link within your group you’ll notice a new link at the top of the page that says “View All Photos.”
This feature will display all photos for that group, 50 images at a time. If your group has more than 50 images, you can flip between the pages using the “previous” and “next” links at the top of the page.
Once in “View All” mode you can sort by “Photo Name,” “Creator,” and “Last Modified,” which is the default viewing option.
Want to revert to the album format? Just click on the “Thumbnail” link back up at the top to switch back.
Give it a try and let us know what you think!
Melissa Daniels
Yahoo! Community Manager
Thank you all for your patience during this week’s outage. We wanted to keep you updated on a few issues that may be impacting your experience on groups.
Missing Groups
After Monday’s maintenance a few of you have reported that some of your groups were “missing” from your groups list. If you are missing any of your groups please go through the Membership Wizard, found here: http://groups.yahoo.com/memwiz This will detect any groups registered to your ID’s. Once you’ve completed the Membership Wizard any "missing" groups should return to your groups list.
AOL Users
We’re receiving reports from some moderators and users that some AOL users are not receiving messages from Yahoo! Groups and are being put into bouncing status. For more information on this issue and information on how to “unbounce” yourself, please go here : http://help.yahoo.com/l/us/yahoo/groups/original/issues/aol.html
New Members Not Showing Up
If there are members who have recently joined your group but do not show up in your Membership List, please report this issue to Customer Care, as this is a bug. When reporting the issue to Customer Care please provide a list of the missing members. To report this issue, please go here : http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html
Message Search
While we know that many of you are disappointed that this week’s maintenance did not include a fix to the message search issue, we are happy to report that we will be pushing out a fix to ALL groups in the next month that should resolve this problem. Currently groups that are affected by this bug are not returning search results altogether, or, may not be returning complete results. If your group meets these criteria, please register your group here : http://surveylink.yahoo.com/wix/p6290938.aspx and it will be one of the first groups migrated over to the new Message Search next month.
UPDATE: If your group is having search issues please use this link to report your issues to the team. Groups will be moved over again towards the middle of May . Reporting your group using this link will ensure that your group is one of the first to be moved over.
As always, please stay up to date on the latest issues by checking the blog, our Twitter stream, or the Known Issues page in the Help section. If you’re having an issue that isn’t addressed here or in the help section, please report the issue to Customer Care so we can investigate the issue further.
Thanks!
Melissa Daniels
Yahoo! Community Manager
UPDATE: Maintenance complete! Your groups should be back up and available. Thanks for your patience.
On April 13th, 2009 Yahoo! Groups will undergo scheduled maintenance. During this time your group will be unavailable for 30-60 minutes.
The outage is currently scheduled to begin at 1 pm PT, 8 pm GMT. At this time, ¼ of all Yahoo! Groups will become unavailable while the team services these groups. Once maintenance is complete on that ¼ of Groups, they will be made available again, and the next ¼ will become unavailable until all of the groups have been serviced.
In total the maintenance period should last around 5 hours, with the maintenance concluding around 6 pm PT, 1 am GMT (April 14).
While your group is being serviced, all features of your group, including messages, photos, attachments, etc. will be completely unavailable. However, once your outage time concludes, your group and all of its features should return and any messages that were posted to the group via email during this downtime will be sent out. Please note that your group’s outage should only last around an hour.
In an effort to better communicate to all of you, a blast message will be posted to all groups starting today and continuing on through April 13th, 2009, linking to this post. This message is visible on all groups to all members and moderators.
Thank you for your patience—during the outage, this blog will remain up (and comments will remain open) and we will update you all as information becomes available. We will also be updating users via Twitter .
Melissa Daniels
Yahoo! Community Manager
