Updates on reported Photo Viewing Issues

jjjHi Yahoo! Groups community,

You have continued to report photo uploading and photo viewing issues to us, and many of you kindly forwarded screenshots, so we went back to the engineers for further investigation.

The engineers spent a huge amount of time on photos this week, including checking all the groups that contacted us through the blog and Customer Care. However, they were unable to replicate the photo problems, and when you can’t replicate the problem, it’s difficult to fix.

When some users can’t see images but others can, the problem is often caching, which is why we’ve been recommending clearing your cache. But the fact that so many of you continue to have photo troubles suggests that the problem goes deeper than caching.

The good news is that our engineers have a new theory and are making some adjustments that we hope will address the issue. Our sincere apologies for the inconvenience, and we promise to keep you updated on our progress.

Feel free to use the comment section to indicate whether the new changes have helped you view and upload photos or whether you are still experiencing problems.

Have a great three-day weekend, everyone.

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58 Responses to Updates on reported Photo Viewing Issues

  1. Dave says:

    When I get the group updates the pics are not there.

  2. Sohel Anower says:

    It’s better when you send me everyday.

  3. babjan says:

    babes_in_blue is but every day up to dates is problem up to dates monthly ones

  4. babjan says:

    but every day up to dates is problem

  5. alfred Nziku says:

    Hi’ I have received this kind of msg more than twice, but I do’nt know how to updates my account! Is this the reason why I didn’t get the pictures msg as ussual?

  6. Ali says:

    thanks yahoo group, I donn’t know how to updates my account!

  7. kim says:

    thanks yahoo group, I donn’t know how to updates my account!

  8. Mona Brant says:

    When I click on the picture updates it says I do not have permission
    to access this. am I doing something wrong?