Search and Photo Updates

Updates:  It’s rare but possible that you may still experience issues uploading or viewing photos. If so, this is due to caching at your Internet service provider and could last as long as 30 days. One short-term solution is to try uploading again. It should work the second time (it did for me).  Search problems are fixed for sure, if you are still having issues, please send me an email to yahoogroups@yahoo-inc. with the screen shot and describe in details what is happening.   Thank you

Hi, everyone:

I wanted to start off by thanking you for all of your patience as we try to resolve all existing issues and prepare for our remodeling.

You might remember that Yahoo! Groups was one of the very first online social networks, and our features were robust enough to provide continued support for our users’ needs. However, the Internet has evolved, and our original system is in clear need of upgrading to support your needs and the increasing number of groups on our platform. We are working with our user base and engineering team to evolve Yahoo! Groups, fix the existing re-occurring issues, and incorporate features that will help you communicate and manage your online communities more effectively. This has been quite a challenge for our team (most of us are new) and we have to deal with programming code and servers that are over 10 years old. It has taken our team a lot of work to dig to the root of the problems and fix issues without having access to the original programmers or system documentation.

Our goal is to make Yahoo! Groups completely bug-free and to embark on a path of more frequent product updates. We can’t cover everything at once, so we are focused on the things that are most important to you.

We made a change to Message Search to improve its stability and speed. Default Message Search will now search message title and body text only. Author search will still be supported using Advanced Search.

Our apologies for any problems you experienced in uploading or viewing photos. Our engineers have assured me that all of those problems have been resolved, except for one: When you upload new photos, the oldest photos still show up first. The new photos uploaded go toward the end of the album, so double-check your entire album before determining that your photos have not been uploaded.

That said, I know some of you are continuing to report other problems. Unfortunately, our technical team has been unable to replicate these issues, which makes it difficult for them to resolve the problem. They do, however, have one suggestion and one request:

Try clearing your cache and then reloading the page where you’re having problems viewing the photos. We believe the problems that folks are continuing to have since Friday may be caused by a cached error page.

If that doesn’t work, please send an email to customer care with as much detail as you can provide about the problem you’re seeing. Please let us know the exact steps you are taking that are not working, and provide as much detail as possible about the error messages (or screens) you’re receiving. Screenshots of these error messages would be particularly helpful (http://search.yahoo.com/search?p=how+to+take+a+screenshot&ei=UTF-8&fr=moz35).

Thanks so much for your help. We sincerely apologize for the hassle.

Layla & The Yahoo! Groups team.