Issue Update: photos, file access, email delay, and message search
We’re currently aware of the issues that several of you are reporting concerning photos, files, and email. We will update this post as soon as these issues have been resolved, or we have more information to share with you all. In the meantime, these remain top priorities of our engineering teams.
Photos: When creating a new photo album, or uploading new photos to an existing album, the images are not displaying (or show a “red x” despite a successful upload. UPDATE: This issue has been resolved. If you are still seeing this problem, please contact Customer Care.
File access: over the past few days some of you were having trouble accessing your files, and were often receiving an error message. UPDATE: This issue has been resolved. If you are still seeing this problem, please contact Customer Care.
Email delay/posting issues: In a handful of groups, members and moderators are noticing a delay when sending or receiving group messages. (Additionally a few groups have reported that some messages are not posting at all). UPDATE: For more information on this issue please the post found here: http://www.ygroupsblog.com/blog/2009/10/12/groups-mail-delivery-hotmail-yahoo-sg-accounts/
Message search: We know we’re long overdue for a lengthy post about this, but the short story is, we’re currently waiting on new hardware that will support all of the messages and groups on the Yahoo! Groups system. In the meantime we are slowly moving over a small amount of groups each week to the new message search system. We know that you all have been incredibly patient with us– this is greatly appreciated.
Login Requests: A handful of you are still reporting that you’re still repeatedly being asked to log in. Please report this issue to Customer Care, using this link: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html and provide your browser and operating system information. Please also let us know whether or not you are experiencing this issue on other Yahoo! properties (ex: Mail, Finance, Buzz, etc.)
Melissa Daniels
Yahoo! Community Manager
Beverley Kane, MD said,
October 6, 2009 @ 2:23 pm
My group, MandH_Appleseed, is experiencing e-mail delays. I posted early this a.m. and now, 6 hours later, haven’t received my message. Interesting enough, the new posts appear on our YahooGroups web page, but not in my e-mail client (Entourage). Thanks in advance for resolving this issue.
jemery said,
October 6, 2009 @ 4:47 pm
This group seems to be spam. http://health.groups.yahoo.com/group/loqaxycebicajapoqo/
Susie said,
October 6, 2009 @ 7:06 pm
I may have a new one for you. I posted a message Monday, it showed up just fine, but as of right now it is not there. Are you aware of this? Thanks for your hard work!
Tom van Breukelen said,
October 7, 2009 @ 12:10 am
I created a new Photo Album yesterday and added two photo’s in it.
The photo’s didn’t show up in the Album; so I added them again. Only one photo showed up as a thumbnail, but when I tried to open it, I only got a blank page. I than tried to remove the photo and the album, but all I got was the error message: “We were unable to find the specified album. Error code : 1002″.
Clare said,
October 7, 2009 @ 12:47 am
Still getting the Error Code 1002 after nearly a week of trying to upload photos. Is Yahoo going to sort this problem or not!
Michael said,
October 7, 2009 @ 9:56 am
Attention Yahoo Groups Customer Care Manger Melissa,
The problem with the photos in the groups has still not been resolved I am still getting error messages.I am also not see all my photos in my groups either and cannot delete dupilcate photo ablums because of the errors I am getting you all need to look into the problem and get it fixed the problem is not resloved.It has been a week now that this problem has been giving me.I understand what the tech’s say but they did not fix any of the problems still error messages are being recieved.Get it fixed.
Thank You.
Raymond said,
October 7, 2009 @ 10:15 am
I upload new photo to group homepage but old photo appears.
I have given up and now link to photos I store elsewhere.
ardis payne said,
October 7, 2009 @ 11:37 am
can not get photos to appear says connection refused… why??
Michael said,
October 7, 2009 @ 11:51 am
I am just curious why it takes so long for group owners to approve a membership to a couple of groups I am trying to be accepted in….Is there some kind of measuring stick? Will they reject me……I dunno…I have been waiting since early early yesterday morning to post some merchandise in 2 different groups, but it keeps on saying my membership is awaiting approval…..maybe I will just delete the request and give up.
Melissa Daniels said,
October 7, 2009 @ 12:20 pm
@ Michael @Raymond @Clare @Tom
If you’re still seeing this issue you need to report it to Customer Care using the link provided in the post above.
-Melissa
Greg said,
October 7, 2009 @ 12:22 pm
The problem with the photos in the groups has still not been resolved. I am still getting error messages, & I am also not able 2 see my photos in my group. I cannot delete or edit albums because of the errors I am getting. The problems are not resolved. Tech, apparently, did not fix any of the problems as error messages are still being received. THANX
Jean Cheesman said,
October 7, 2009 @ 1:25 pm
Thanks Team!
I reported a problem re. uploading Photos to my group yesterday and is now sorted!
Thanks for the prompt attention!
Jean Cheeman
Hereford, UK
daredoll said,
October 7, 2009 @ 2:33 pm
help is most likely on the way.
a few weeks back i had trouble loading photos and now, oddly enough, the big green checkmark saying upload is complete appears about the same time the last photo starts uploading according to the progress bars.
yes, the completion icon appears while the uploading icons are still active.
we did update our antivirus software, switched to a new provider which keeps resetting my Yahoo homepage to the old one. and my group problems disappeared.
Cindy said,
October 8, 2009 @ 9:10 am
We’ve experienced the delay in emails also but now our growing concern in about messages being sent to the group. For the last few days our group has only been receiving a few postings from our members (over 5,000) and our average is around 100 per day. Is this a bug or Yahoo problem possibly?
Bill Scolnik said,
October 8, 2009 @ 9:33 am
I can’t post photo’s to my album as of this AM. The upload looks like it’s completed but the photos don’t appear. I tried to delete the album and start again but I get a message that the album can’t be found.
Bill S
jay vinton said,
October 8, 2009 @ 10:02 am
dear melissa,
thank you for the long overduew bugs update.
even if nothing has changed, it is so much better a feeling to hear a status update from you guys once a week or so, rather than getting that frustrating black hole feeling when we haven’t heard a peep for months at a time.
now back to the bug fixing, please.
Amador said,
October 8, 2009 @ 11:52 am
Hey I keep receiving proxys that do not work. My friends are getting mad because i have not been able to get to where i have to, because of this……….Can any1 help me out???????
Julie said,
October 8, 2009 @ 4:15 pm
All yahoo groups are listed as spammers by http://www.spamhaus.org Slowly servers are rejecting any emails coming from yahoo groups. Only yahoo can do something about this.
Esti R said,
October 9, 2009 @ 2:37 am
I am just curious why it takes so long for group owners to approve a membership I am trying to be accepted in.
I’m a member of a group, but some how I don’t have any updated mail in the group. But if I open it from yahoo my friend forwarded to me.. I can open it. But still I can’t communicate with my group any more (I just can view it). How could this happened? Thats why I make my new yahoo address.
Nubia said,
October 10, 2009 @ 2:49 am
hello this is nubia, owner of Nubia_group
my members point out 2 problems
1. some members who leave the group still receive the mails
i contacted yahoo customer about this, but they say they 1 week to check this !!!
1 week why is this so long
2. some members don’t receive the mails, even their ID is NOT bouncing and the mails are not in their sspam box
is there a new bug around
thanks to let me know
best regards
Nubia
mk said,
October 10, 2009 @ 4:11 pm
i just hope the new hardware for the posts and groups concern adult groups. I have seen yahoo groups activities increase with the advent of profiles but hopefully things will come faster technicially
basil said,
October 11, 2009 @ 8:10 am
hiii…
i not receiving emails as i use to
Sandra said,
October 11, 2009 @ 12:09 pm
We are not able to “reply” to any messages – as well as a new message is not posting.
I do like that you’ve given us space at the top of the message we are responding to so that our latest answers can be at the top.
Bill said,
October 11, 2009 @ 1:15 pm
Messages sent to our group are not being posted and emails are not being broadcast to the group. This is happening regardless of whether you post the message on the Group web page or send the message in via email. Messages created on the web page are also not showing up in the messages page
Anna said,
October 11, 2009 @ 2:29 pm
Group showing “no Activity” and unable to reply to any posts via the group. We are a very active group and the last message posted to the group came through @ 11:38 am today. Items listed in the menu are basically unreachable beyond the messages. When I go to Management I see this “Pending Tasks
Pending Tasks are currently unavailable.”. So I would say the group right now is dead in the water. Hope someone looks into this mess.
NBR said,
October 11, 2009 @ 2:39 pm
ATTN YG TEAM: Groups apparently has become broken – again. Beginning at about 12:30 PM PDT today (10/11/09), I have been unable to approve messages or access the Links and Files area of at least 2 groups that I own and moderate. In addition, when attempting to move from one group to the other, the famous Yahoo! 999 page is presented. “No Activity” is shown on groups where there in fact has been activity. “Access to pending messages is temporarily unavailable” is shown on the message approval page. “Network transmission problem” is displayed on the Links page. Access to the Files area results in an extended hang time and no access. I use FF 3.5 as my primary browser but am experiencing the same issues with IE 8 and Google Chrome. Thanks for your prompt attention to this matter.
NBR said,
October 11, 2009 @ 4:33 pm
ATTN YG TEAM: As of 4:30 PM PDT 10/11/09, all issues that I previously reported now appear to have been resolved – at least for the moment. Good Job! Thank you!
Sara said,
October 12, 2009 @ 6:24 am
I’ve been posting items on Freecycle, and yet the posting do not appear?? My post numbers are 1357744 and 1357724, but when I search for the posts, they are not there. Have I been blocked or something? This is very frustrating!
Nichole said,
October 13, 2009 @ 3:14 pm
idk how 2 post a message can some1 help me out i have stuff 2 give out and i cant seem 2 post anyting
Roxtelo said,
October 14, 2009 @ 11:58 pm
I send e.mails but with no response ,I TRUST fully YAHOO,to find out >WHY THIS PROBLEM ?
Rox.
Tiger Lilli Sakima said,
October 16, 2009 @ 10:05 am
http://health.groups.yahoo.com/group/PTSDveteranSupport/
Our group messages are not showing up and or taking forever to show up. We moderated every message and we have been waiting and waiting for the approval to shoe so we can moderate. What is happening now as this happens all the time this out group. I help take care of many other group’s and they seem to work most of the time but not PTSD Support Group?
Thank you
Tiger LilliModerator of PTSD veterans Support
Marty said,
October 21, 2009 @ 7:50 am
I cannot open or print my files from this site
http://groups.yahoo.com/invite/terracehomes?email=marglind@tds.net&iref=RD5wlxOXhWjx-F6ub-S5Y_iOe-4
please help.
Thank you,
Marty
Dave Ruske said,
October 21, 2009 @ 8:56 am
Over the last few days I’ve received reports from users of the cosmacelf group that some files have been intermittently accessible. Is Yahoo! certain the file access issues have been fixed?
It’d be helpful if, when you update a blog post like this, you include the date with the update text. In this case it would’ve told readers when the issue was supposedly fixed.
Thanks.
jamal said,
October 21, 2009 @ 11:25 am
need to all site open
aaaaa said,
October 22, 2009 @ 1:24 pm
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kanchan said,
October 23, 2009 @ 4:25 pm
I can’nt access files sent by moderator
Susie said,
October 26, 2009 @ 1:20 pm
Still missing message #7 from my group and now I can’t upload photos. New Yahoo is starting to feel like Vista…
Dick Stafford said,
October 27, 2009 @ 11:07 am
Despite this post saying file access problems are resolved, we can not access files on the groups I moderate. I hope this is the right spot to report this.
Pat said,
November 2, 2009 @ 5:49 am
My large group still won’t search message files from March 2009 onward.
Lorrin Pickens said,
November 4, 2009 @ 9:30 am
For at least the last 12 hours the only messages that come up on our homepage are old messages from the year 2006. This has been happening quite often lately. Ther new messages that are posted seem to just disappear into cyber space! I try to keep the group members interested and keep them posting but this really sucks.
Lorrin Pickens said,
November 4, 2009 @ 9:34 am
New messages/emails are not showing up on our homepage. The messages there now are old ones from 2006. What’s the problem?
Bob Kennedy said,
November 7, 2009 @ 2:02 pm
Update Yahoo groups. Remove DEAD Material off of ALL YAHOO GROUPS. Review your yahoo groups; consolidate & eliminate outdated/dead items off your yahoo group.
gopal said,
November 8, 2009 @ 9:35 am
membership confirmed, no msg received, till time.
ben said,
November 12, 2009 @ 1:05 pm
my massage is faster like a rap music
Geneva Coats said,
November 14, 2009 @ 2:23 pm
When will the search function be fixed? It isn’t working for many months now. You can’t do an author search, and searching for a word in the message body won’t bring up any of the recent messages. ONly messages that are 8 months old or older!!! This is VERY IRRITATING!!!!!!!!!!
HELPP!!!!!!!
Roni said,
November 18, 2009 @ 7:16 am
The blue Reply button is gone on all 3 of my YahooGroups….!!!!! Geezz Please put it back……
I am a member of 3 groups. For several weeks, I cannot “Reply” to the messages from my Yahoo email. All that opens up is a blank page and that is after sliding to the very bottom and clicking on reply to sender. I have to open up 4 windows to get to the page for answering or posting to a group. Now that is frustrating and annoying. For me, I have almost quit answering and trying to help.
That page change is from Yahoo and how it is sent out to our email boxes. Previous messages on the topic are no longer in the email, and the cleaned up email sent from Yahoo makes replying undesirable and for some can be redundant in answering it…..
I sent a Technical note to Yahoo once already. Got no response. After many many hours of searching I found this page, with another person with the same problem….
………….Sandra said,October 11, 2009 @ 12:09 pm ………………
Now I know I am not the only one with the same problem….
Ros Lamb said,
November 22, 2009 @ 5:56 pm
This issue has NOT been resolved. It is still with us today, 23rd November, 2009, for many, many members, of many groups.
I have contacted customer care on my own and other members’ behalf and MY COMPUTER has been blamed! It is Yahoo that has the problem!
Greta said,
November 28, 2009 @ 10:34 pm
ClickerSolutions is a huge list for dog training. It has a very extensive archive, nearly 200,000 messages, which is used by numerous members to research and solve dog training problems. Message search is virtually non-functional. We hope we can have some priority in the switch-over as a lot of people are being impacted by this. Thank you!
Greta, one of the moderators.
Stephen Welch said,
December 8, 2009 @ 5:29 pm
It’s now over 2 months since the last info on “Message search”, saying a lengthy post is overdue and stating new hardware is needed. If indeed new hardware is the only solution then a lengthy message should not be necessary, just an update on the expected delivery time of such. But it’s beginning to look very much like the false dawn in the earlier promises of groups being switched over to the new system “in the next two weeks” (17/3/09) – it is hard to believe there is a serious plan to fix this after so many months and lack of updates.
OK, so this service is free, so we have no grounds to complain, but if there was a way of transferring the message archives out to an alternative provider I’m sure many would be keen to do that – implementing a search on each individual archive should be an easy job in its own right. Anyone considering starting a new group should think seriously about whether there is going to be adequate support to run it!
yoshiaki takabe said,
December 12, 2009 @ 6:36 am
photoが見れない。fileはokなのに
Java Courses said,
December 15, 2009 @ 3:42 am
thanks in advance
Error Code 1002 still appearing, if any one know how to solve it.
Java courses
It Career
DUQUE said,
December 15, 2009 @ 10:35 am
I AM A NEOPHITE ON THIS.
CIAO
JLH
DUQUE said,
December 15, 2009 @ 10:36 am
I DO NOT KNOW WHAT IS AN URL
Mary said,
December 15, 2009 @ 6:25 pm
I am trying to upload a photo into a group photo album. I’ve managed to upload ONE picture. I am consistently getting the Y! Updates popup box every time I click on upload. I’ve already clicked “no thanks” and “Don’t ask me for this group again” and it insists on coming up and freezing my screen so that I cannot upload. I do not want anything I post to be shared in Yahoo Updates and to have this screen continue to come up is very irritating.
marie said,
December 16, 2009 @ 3:38 pm
Still waiting on search!!!!!!!!!!!!!!!!!! Don’t think that we are just going to let this drop and forget about this very important part of our groups.
doug said,
December 16, 2009 @ 4:47 pm
Melisa,
You are wrong. Issues do not get resolved.
Messages are not getting delivered. Photos do
not work. What good is Yahoo? Maybe it is time
to go totally over to Google.
mehdi said,
December 31, 2009 @ 12:17 am
iran
You are wrong. Issues do not get resolved.
Messages are not getting delivered. Photos do
not work. What good is Yahoo? Maybe it is time
to go totally over to Google.
John said,
January 12, 2010 @ 11:30 pm
We really urgently need the “Search” function fixed, as we presently have a team of members on stand-by to systematically archive the 60,000 posts made to our Group over the last 4 years since its inception. We listed our Group’s name down several months ago for early adoption of the Search technology that you’re now developing – would you like us to re-submit those particulars? – Thanks for your approachability on matters such as this.
Charles said,
January 13, 2010 @ 9:19 am
MY group (Bluegreen) too is frustrated by the lack of searching anything more recent that March 2009. As a group owner I have to continually handle the flack of unhappy members but more importantly the usefullness of the archives is greatly diminished. Each of us can’t save every message on our own hard drives.
Stephen Welch said,
January 20, 2010 @ 5:33 pm
Still no updates on fixing search as the anniversary is now in sight? Presumably there is a prospect now that it will never be mended, and the value of many groups is compromised because they can’t be effectively used when messages can’t be found. Anyone know if there is any chance it could be arranged these archives could be effectively searched via Google? I find Google does get relevant messages but the search result seems to be biased to older messages and not comprehensive. Course the older messages are the ones we can still find via the yahoogroups search but perhaps a time will come when this is a viable alternative, when there are no other options?
Stephen Welch said,
January 29, 2010 @ 2:30 pm
Every yahoogroup has a link at the top of the messages page “Having problems with message search? Fill out this form to ensure your group is one of the first to be migrated to the new message search system.”
The top of this page includes a statement from yahoo that “In the meantime we are slowly moving over a small amount of groups each week to the new message search system”.
In the absence of any more info on fix of message search it would be nice if either the link was removed or some info provided on the total number of groups prioritied and fixed so far. Why offer hope of a solution when it seems there is no realistic prospect of anything actually happening – far better simply to state that it’s going to stay like this for the foreseeable future, then users have a proper basis for deciding what to do next.
arkansascajun said,
February 3, 2010 @ 7:51 pm
the message search hasn’t worked on any of my groups for some time now. makes my groups pretty much worthless since they are all technical reference sites.
i filled out the FORM to be put on the new program to no avail.
Lorinda Walker said,
February 15, 2010 @ 7:19 pm
Message search is still not working for our group, despite reporting it many, many times. This makes our group less efficient as people are asking questions that have been answered already so we are spending a lot of valuable time rehashing info that has already been posted. Members are getting extremely frustrated and are leaving our group. Please fix this for us!
Jen said,
February 16, 2010 @ 2:50 pm
Ok I’m pretty sure we’re hitting well over the year (or possibly 2 year) mark for the message search feature not working correctly. I can’t even recall the golden days when it had worked properly. My group has been insanely active since it’s creation back in 2002.
Will the message search EVER get updated?
I’m remaining patient- but really… to wait over a year for an issue this important to not get resolved quickly?
I guess all I can do is patiently wait some more…
Maybe I’ll post another comment after the next ‘year’ mark is hit to see if there has been any progress on this seemingly ‘impossible’ to fix bug on yahoo.
ice said,
February 17, 2010 @ 11:14 pm
There must be an echo in here… The search feature still isn’t working on a single group I’m in. I’ve personally filled out the form to move each of the groups over to the new system many months ago, but there’s no indication that this has happened. There is no longer even any mention on the groups’ online pages that there is any problem, no form to fill out, nothing. But if that’s supposed to be indication that our groups have been moved over to the new system, then your new system isn’t working either, because the search feature still isn’t working!
Most people I know are not aware of this problem, and they are doing searches, believing their results to be complete. How about some honest disclosure in the online pages of the groups, so that people at least have some understanding of the limitations we’re dealing with here?! Not everyone even knows about this blog, nor should we all have to track down this information ourselves upon realizing there’s an issue. DISCLOSE and INFORM!
Incidentally, I’ve noticed that Yahoo’s search feature isn’t just broken in groups, but is totally unreliable in Yahoo mail as well. One day I get complete results, another day I can’t find the very email I just had open. Some days it changes from one minute to another. For a company that runs a search engine, this is SCANDALOUS!
John said,
February 21, 2010 @ 7:26 pm
Melissa, could you please update us on Yahoo’s progress in restoring the Group Search function.
bangbrothers worldwide said,
February 25, 2010 @ 11:15 am
Thanks for the help on the photos thing. I finally figured it out now. Thanks again.
bangbrothers worldwide said,
March 1, 2010 @ 4:39 pm
Yes, second me on the group search thingy. Need that too. Thanks!