Archive for October, 2009

Show your support for the fight against breast cancer

October may be nearly over but that doesn’t mean it’s too late to think about breast health. As many of you may know, October is national Breast Cancer Awareness month, and all across the globe men and women alike are working together to raise awareness and work to find a cure for this disease.

Here at Yahoo! you can make a small difference by updating your status message in support of the men and women battling this disease, and, the people who love them.

For each person who updates their Yahoo! status in Yahoo! Shine (http://shine.yahoo.com/page/breast-cancer-awareness-2009) and Yahoo! Mail (http://mail.yahoo.com) during the month of October, Yahoo! will donate $1 to the National Breast Cancer Foundation (http://www.nationalbreastcancer.org) to provide free mammograms for uninsured women (up to $50,000).

To check out just how supportive the Yahoo! Network is, stop by the support map on Shine http://shine.yahoo.com/page/breast-cancer-awareness-2009 , or, join any one of the many Yahoo! Groups dedicated to supporting those affected by Breast Cancer on a daily basis.

Thanks for your support, and be sure to act quickly—there are only a few days left!

For more information on this initiative, please check out the Yodel Anecdotal Post, found here: http://ycorpblog.com/2009/10/01/update-your-status-to-fight-breast-cancer/

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Groups mail delivery: Hotmail & yahoo.sg accounts

Users with Hotmail and @yahoo.com.sg accounts may be experiencing difficulties when trying to send or receive group emails. We’re aware of both of these issues and are working to resolve them.

Hotmail: users may be experiencing delays when receiving group emails.

@yahoo.com.sg: Some users with @yahoo.com.sg accounts are reporting that they’re not receiving all messages. UPDATE: This issue has been resolved. If you are still experiencing problems, please contact Customer Care.

If you are experiencing an issue other than the one listed here, please contact Customer Care. As soon as we have an update on either one of these issues we’ll be sure to update you here.

Melissa Daniels
Yahoo! Community Manager

Customer Care: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html

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Issue Update: photos, file access, email delay, and message search

We’re currently aware of the issues that several of you are reporting concerning photos, files, and email. We will update this post as soon as these issues have been resolved, or we have more information to share with you all. In the meantime, these remain top priorities of our engineering teams.

Photos: When creating a new photo album, or uploading new photos to an existing album, the images are not displaying (or show a “red x” despite a successful upload. UPDATE: This issue has been resolved. If you are still seeing this problem, please contact Customer Care.

File access: over the past few days some of you were having trouble accessing your files, and were often receiving an error message. UPDATE: This issue has been resolved. If you are still seeing this problem, please contact Customer Care.

Email delay/posting issues: In a handful of groups, members and moderators are noticing a delay when sending or receiving group messages. (Additionally a few groups have reported that some messages are not posting at all). UPDATE: For more information on this issue please the post found here: http://www.ygroupsblog.com/blog/2009/10/12/groups-mail-delivery-hotmail-yahoo-sg-accounts/

Message search: We know we’re long overdue for a lengthy post about this, but the short story is, we’re currently waiting on new hardware that will support all of the messages and groups on the Yahoo! Groups system. In the meantime we are slowly moving over a small amount of groups each week to the new message search system. We know that you all have been incredibly patient with us– this is greatly appreciated.

Login Requests: A handful of you are still reporting that you’re still repeatedly being asked to log in. Please report this issue to Customer Care, using this link: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html and provide your browser and operating system information. Please also let us know whether or not you are experiencing this issue on other Yahoo! properties (ex: Mail, Finance, Buzz, etc.)

Melissa Daniels
Yahoo! Community Manager

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