Repeated login requests for groups users
UPDATE– September 14, 2009 @ 3pm PT: We believe we have found the root of this problem and have fixed the issue. However, if you are still seeing this issue please leave a comment below and/or email me directly at yahoogroups[at] yahoo-inc[dot] com. In the email, please include your browser and operating system information (what version, etc.) so we can better diagnose the problem. Thanks!
Several of you have reported that when visiting your groups, you’re repeatedly asked to enter your password in order for you to proceed. While this is the expected behavior if you haven’t logged in two weeks, or, are attempting to add users to your group, this should not be happening when you’re simply trying to access a group or post a message through the web.
We are currently investigating this issue, but believe that users who recently upgraded to the newest version of Firefox (3.5.2 or 3.5.3) are impacted by this problem. Additionally, users of IE 7 and 8 are also reporting problems. We are currently investigating the issue for all browsers and are working to resolve the problem as soon as possible.
Until the issue is resolved, we suggest using a different browser for the time-being (some users have reported stability when using alternate browsers). Or, you may participate in your groups by posting messages via email.
If you are experiencing other issues (member lists not updating, etc.) please also contact Customer Care as that is likely a separate problem.
Customer Care: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html
We’ll be sure to update you all here as soon as we have more information and/or the issue is resolved. Thanks for your patience!
Melissa Daniels
Yahoo! Community Manager
Glen Swift said,
September 11, 2009 @ 11:21 pm
Don’t blame Firefox. I use Internet Explorer (and always have) and tonight I’ve had to log in at least eight separate times, for no good reason, though mainly when I’m trying to reply to a message or use the back button to return to the list of messages from the message I just finished reading.
rik said,
September 12, 2009 @ 3:24 am
Firefox 2 on XP as well, seems more a Yahoo problem rather than browser
Deborah S. said,
September 12, 2009 @ 3:25 am
I also use Intnet Explorer (and always have), but now I have this problem too. Mostly when switching between my e-gtroups, and with no good reason since I log in daily. And now, more than the log in problem…. Seems that I cannot reply to messages in my groups via the web page (which I have almost always done, I rarely reply via e-mail). When I try to reply, I get a notice that the message (number xxxx) cannot be retrieved. THis is very frustrating, this is NEW problem, and, again, it’s not Firefox. I use Interntet Explorer and no other broweser. Hope you can solve this, soon.
Brent said,
September 12, 2009 @ 4:25 am
I am having the same problem on IE8 and Chrome. I also had Yahoo Groups continually ask for my password on my iPhone.
OldOnliner said,
September 12, 2009 @ 5:32 am
I agree, somethings wrong at Yahoo. And while it seems more frequent in FF 3.5.3, I did see it in both Opera and IE last night.
There’s no need to actually login to get by the prompt though. For instance, I use a link in FF’s bookmarks toolbar to go to MyGroups page. I can just hit that again and usually (always?) the MyGroups page will show without being misdirected to login page.
Alternatively, I can just hit the back button in the browser and then re-click the link. Like when this happens while viewing, editing, or approving pending messages in a group.
It would seem there’s a failure to detect the login cookie set in the browser. Maybe a relatively few servers out there have a malformed check for the cookie or a time-out issue? Maybe some browsers respond differently making the latest FF more prone to this problem than others?
Len Paris said,
September 12, 2009 @ 5:45 am
If, during the login process, you check the Keep me Signed in two weeks box, you will not have this problem. I believe it is just a function of the large number of people logged in at any one time that causes folks to be “dropped” after short periods of inactivity.
mautheil said,
September 12, 2009 @ 6:20 am
Yes, I’ve got the same problem with my groups, whether I’m a moderator or a member of. You warn me about adult contents, then I accept, then you warn me again… and sometimes you ask me to sign in… and sign in again… and sometimes it eventually works and often it doesn’t.
I always connect to the Yahoo! Groups through Internet Explorer.
Maurice, in France
Carol Murphy said,
September 12, 2009 @ 6:56 am
no problem logging in, using the latest update on FF, BUT:
not been able to access pending message since 9.30am error: (access to pending messages in temporarily unavailable)
messages being approved via email, have not shown up
Activity with members not moderated has dropped to, 5 messages all day so far, which for our group is never heard of.
pending members if fine, so what’s the problem now?????? Getting really fed up with Yahoo!
Lynne Harris said,
September 12, 2009 @ 7:17 am
It’s not just Firefox, but IE8 as well, so it is definitely a Yahoo! groups issue. I go to the group I own and it says no activity in 7 days, even though the last post is late last evening. A post was lost because of the log-in problem. I have also noticed that going to the home page of any of my groups, I get a front page like I am not a member of the group, but I am logged in, and when I click on the home link then I get the normal home page for members.
Desidean said,
September 12, 2009 @ 8:55 am
Everytime I am on my group, yahoo keeps asking for my password,
atleast 10 times very 5 minute. What is wrong with the system? Please
fix ia ASAP! Thanks, Desi
Kate said,
September 12, 2009 @ 8:56 am
Also getting Pending error ,cannot edit them. and not showing number of messages on any group pages.
Is there a Bug?????
Dale said,
September 12, 2009 @ 9:10 am
I am having the same problem. It doesn’t even recognize me as the owner of a group, even though it recognizes me as the user (”Hi Dale”). Also, the “keep me signed in for 2 weeks” option has disappeared.
ambar said,
September 12, 2009 @ 9:11 am
it’s happening on 11 Sep 09 morning session. I have to submit password 3X during a minute moderation. inefficient and annoying. browser : safari, firefox. Macbook and iphone
Lea said,
September 12, 2009 @ 9:36 am
Melissa, my Firefox browser was updated to 3.5.2 on August 2, 2009. I never experienced this sign-in problem until shortly after midnight (Central Time) September 11, 2009. Could your team have been making changes in the member’s Profile around that time which could have triggered the repeated requests to sign in and requests for password?
I just went to my Profile>Sign In and Security. Found that mine was set to automatically sign out at 1 day. I changed that to sign out every two weeks. The problem still continues. Hopefully this will add to clues for your team to figure out what’s going on.
NBR said,
September 12, 2009 @ 9:50 am
The moderator and owner of the Private Wireless Forum group is also experiencing the log in / password problem (with IE8, FF 3.5.3, Opera 10, and Google Chrome browsers) since early on 9/11 and, beginning today, the groups home page indicates “no activity” when in fact there has been. Also, the “keep me signed in…” option is missing. I’d say these are probably YG problems that need some attention rather than the result of a browser update.
profcouncil said,
September 12, 2009 @ 9:58 am
This happened to me too. I have IE and I have had to log in so many times. Today we can’t see any posts that we are trying to post.
MJ said,
September 12, 2009 @ 10:36 am
Now several of my groups are also haveing “network transmission problems” when trying to access Links, Database, or even to post a message!
MJ
Hamed said,
September 12, 2009 @ 11:00 am
Hello
Yahoo group groups lacking that I can post and does part time management section Bysary disabled. Our group before the 55th post, but the top page with the message we Activity within 7 days:(No Activity) please help
This problem came today, there is
Nathren said,
September 12, 2009 @ 11:10 am
The problem is not with our computers log in it is with yahoo. Fix the problem or delete all yahoo information from the web and strand us all who use yahoo.
Is it true that the internet is going to be closed down unless you register with the government to have access to it?
Get it fixed fast with out us having to go else where for service.
END…
Anna said,
September 12, 2009 @ 11:34 am
This problem is persistent in either Fire Fox or Internet Explorer. Not today I can not use the http://tv.groups.yahoo.com/group/daysofourlives3/ groups Management section as nothing is available when I try to access it. The groups front page is showing No Activity in the past 7 days. The last post added to the group was on Sep 11, 2009 at 9:25 pm and I know I have posted several things to the group through my email. I am also having a problem with my email as it keeps sending me to a password prompt when I try to navigate the site. Hopefully this can be fixed ASAP as it is terribly frustrating as my group and email are very active.
OldOnliner said,
September 12, 2009 @ 11:48 am
It’s not firewalls or AV software or browser. I have the problem and I don’t have a firewall or an AV running. It’s something going haywire with Yahoo pages checking for a current login cookie/crumb. On some very few servers it’s not finding what its looking for. It happens more often with FF than IE and Opera. (I didn’t check Chrome because I don’t use it on Y!G.)
I’ve ran into this on Y!Mail servers sometimes – VERY rarely – for the past month or so.
Bealinda Holloman said,
September 12, 2009 @ 12:31 pm
As the moderator of two groups, I check the sites almost daily and send message every few days. So the “not using it for two weeks” thing isn’t true. I am also not happy that I don’t get answers from Yahoo but told to go to the moderator network.
Teresa said,
September 12, 2009 @ 12:46 pm
I’m having the same problem and it has nothing to do with Firefox because I don’t use it. I get sent back to the login page repeatedly. Messages I’ve sent do not hit the sites on a random basis. I open up a group and am asked to “join” in when I should still be logged in. This is very frustrating, but it has nothing to do with Firefox. I use Internet Explorer and always have. This started yesterday for me. When will it be fixed?
Trisha said,
September 12, 2009 @ 12:49 pm
Got the pending messages problem with Carlisle Freeshare. Can see the message on the Home page but Pending Tasks Unavailable since this morning as well so cant get to the message to approve it.
No problems logging in here yet though, using FF 3.5.2
Karen said,
September 12, 2009 @ 12:53 pm
I am having both the repeated login request (I use IE), and since around 8am EST on Sept 12 I have been having the NO ACTIVITY and no access to the PENDING folder. Also, I have sent messages to the groups but the total for the PENDING folder is the same now (after several hours) as it was before I sent the messages.
This is just with the larger groups. My 153-member group is not experiencing the PENDING/NO ACTIVITY problem. There was a similar divide between large and small groups when we were having problems adding new members.
Teresa said,
September 12, 2009 @ 12:58 pm
It’s clear that this is a yahoo problem and it is widespread. It has nothing to do with the server, as it is happening with multiple servers. When will it get fixed? It started yesterday for me and it is VERY frustrating. Please provide us with an update as to what yahoo is doing to fix this.
sandy said,
September 12, 2009 @ 1:16 pm
can not retrieve messeages. No message coming through 9/12/09.
Can not reply to messages at web site/get :Cannot retrieve message 161709 for psalm37_11
Lee said,
September 12, 2009 @ 1:29 pm
I am using Firefox 3.5.2 and not experiencing the log-in problems that others have encountered.
The bigger problem I am having today is with mail delivery. NO emails appear to be going through on the smaller groups or if they do eventually go through it is a goodly number of hours after they were sent.
Is there a wide spread problem again?
Browni said,
September 12, 2009 @ 1:37 pm
I have the same symptons as Lee.
Using FF 3.5.3 no login problems but no email from a group of around 500 which I know should be extremely busy just now.
Also, on a very small group of 6 emails are taking around 30 minutes.
MJ said,
September 12, 2009 @ 2:00 pm
I contacted Customer Care and got the standard auto response. I note the addition ro the original post here–definitely a Yahoo problem!
Richard F. La Flame said,
September 12, 2009 @ 2:40 pm
None of my Group Members can get into any of the Files or the Files Area. We are locate at:
http://groups.yahoo.com/group/International_Amaranth_Group/
All we get when we contact Customer Care all we get is the standard auto response to contact our Internet Provider. It is not my Internet Server that has the problem.
Karen said,
September 12, 2009 @ 2:48 pm
The logs in the Management area are not available for most of my groups.
Two of my groups appear to be running normally.
james said,
September 12, 2009 @ 2:51 pm
So any idea when this will be fixed, is now very very annoying..and as others have indicated it is NOT just a Firefox browse issue is IE as well, the only two I use.
David McKinon said,
September 12, 2009 @ 2:52 pm
the page,
http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html
dosen’t work either
David McKinon said,
September 12, 2009 @ 2:54 pm
I need to send mail to our group but I get the message
“Access to pending messages is temporarily unavailable”
on the Pending page.
Plus, I have to keep entering my password and I’m using IE.
http://tech.groups.yahoo.com/group/jug-detroit/
Judith Stein said,
September 12, 2009 @ 3:13 pm
I’m having the repeated password request problem using the Web interface (not email). I’m using IE 8. Sometimes it’s just when I want to move from one page to another, sometimes it’s when I want to Reply to a message, and still other times–most infuriating of all–after I’ve typed in a Reply, in which case whatever I’ve typed in is lost.
I’m also getting error messages saying:
Your browser is not accepting our cookies. To view this page, please set your browser preferences to accept cookies. (Code 4)
Try Again
When I click Try Again, I can usually get to the page I want to view, although sometimes I have to do this twice.
OldOnliner said,
September 12, 2009 @ 4:23 pm
The work-around posted works; I’ve been using it all day. Haven’t logged into
Yahoo once during all these prompts. Just go back (back button or backspace or alt-left arrow) and try the link again and it usually (always?) seems to work.
Groups pages that normally check for a fresh login every 2 weeks, or whatever time out you opt your account login to have, are the ones that seem impacted with this problem. It’s like the server sending the page is unable to verify the login cookie set in one’s browser by Yahoo!
MJ said,
September 12, 2009 @ 5:04 pm
Finally some of the features are back, and 9hour old messages are beginning to appear. Database is back, Links are back, management functions are back.
Still the same sign in problems, however.
MJ
Hamed said,
September 12, 2009 @ 5:50 pm
Problem was solved thank the management Yahoo group
Anna said,
September 12, 2009 @ 6:37 pm
I owe a great big Thank You to Customer Care forgetting my Days of Our Lives group back on track and working. The missing emails are also coming in. Thanks for the fix. Now we need the password prompt glitch fixed too
ThanK You!!!!!!!!!!
Teresa said,
September 12, 2009 @ 6:42 pm
It has not been solved for me and others on my Yahoo groups. I’m still being sent to login page multiple times. Messages sometimes go through and sometimes don’t. Even when they go through, it is often hours later.
I am getting the same error messages as noted by Judith Stein, above.
THIS IS NOT FIXED BY ANY MEANS!
I use Internet Explorer 7 and my operating system is Windows Vista Home Premium.
Teresa said,
September 12, 2009 @ 6:54 pm
Correction to my post above. I use IE version 8 as my browser and Windows Vista Home Premium operating system. Still having problem of being sent back to login page multiple times while accessing any of my Yahoo groups.
mautheil said,
September 12, 2009 @ 10:36 pm
Things seem to work a little better. I sent two messages to my group yesterday and they’ve been delivered this day. However, I’m still frequently warned about adult contents and asked for my password. And I can delete files from the Files section, but I can’t upload.
I use IE7 to work with the Yahoo! Groups.
Maurice, in France
mautheil said,
September 12, 2009 @ 11:00 pm
WHOA ! I could upload 2 files just now, thank you ! But I was requested to type my password before.
Maurice (see message above)
Annie said,
September 13, 2009 @ 1:20 am
Doesn’t seem to matter what browser I use I’m being asked to sign in multiple times. I’ve tried the latest version of Firefox and IE8 and get the same problem.
Annie said,
September 13, 2009 @ 1:24 am
Don’t suppose you can fix the message search function that used to work perfectly fine before while you’re at it. Seriously I’m starting to think moving all my groups to google groups or Ning is a better idea. There always seems to be something with Yahoo groups and when you mod/own a large number of groups it’s extremely frustrating. I’ve had members complaining their posts are going thru hours late (some up to 12 hours after posting) and other lists where posts are coming thru 3 times over .
Josette Grver said,
September 13, 2009 @ 6:22 am
As many people have said it’s not just a problem with firefox, I used google chrome and had the same problem. On two separate occasions, it seems to have started after yahoo started removing spam groups last weekend and got a bunch of new groups that weren’t spam as well.
I log in nearly every day, in fact thursday I had just clicked on the keep me logged in for two weeks button and still got the password screen. So clicking the button to be logged in for two weeks isn’t the answer.
The first time I had yahoo mail open as well, when I signed in for yahoo groups it kicked me out of mail. And when I signed back into mail, it kicked me out of groups. This went on for about ten minutes until I was finally able to get the group I needed (had to refresh the page since it didn’t recognize me as a member) and get the information I needed.
Browsers firefox 3.5.2
Google Chrome (not sure the version number)
Mike said,
September 13, 2009 @ 7:29 am
Definitely NOT just a FireFox problem. Have tried IE as well and repeatedly being asked to long in, then directed to main groups page — not the page I’m logging in to.
Eagerly awaiting a fix!
Teresa said,
September 13, 2009 @ 9:57 am
Am still experiencing problems with being sent back to login. It’s better than before, but the problems still exists. Updates from Yahoo???????
YY4Me said,
September 13, 2009 @ 10:45 am
I don’t think it’s a browser problem because I have Opera, and my friend, whose computer I’m using now, has IE.
Almost everything I do on my groups brings me to the sign in page (with both browsers). Then, after I sign in, yet again, I’m asked to re-enter my password.
I did an update to one of my groups (uploading files and photos) earlier, and had to sign in so many times I almost gave up.
walt harris said,
September 13, 2009 @ 12:04 pm
Most of the time my home page is coming up with no activity or posts.. I have to hit the Home button on the left menu bar for the page to populate and load properly.. Yahoo Groups is not fixed..
Tammy said,
September 13, 2009 @ 12:24 pm
This is frustrating particularly because I rely so on yahoogroups to stay in touch with my various interests. Hopefully this issue will be resolved soon …
foodiewleith said,
September 13, 2009 @ 12:34 pm
Len Paris said:
If, during the login process, you check the Keep me Signed in two weeks box, you will not have this problem.
I have always checked the ‘Keep me Signed’ option and it has NOT helped at all during this recent spate of prompting to confirm my password!!!
I have been prompted to death – sometimes repeatedly over and over – sometimes after confirming the password yet once again because otherwise that page will not go away –
Yahoo will take me to either a different version of My Groups (where it shows up with the photo on the Home Page)
or to a Yahoo technical page…..
or to the Home Page of a group I own but asks me to JOIN THIS GROUP!…..
or it will swallow up a reply never to be seen again……
or………………you name it, it has happened in the last three days!
foodiesleuth said,
September 13, 2009 @ 12:36 pm
Sorry, I had some typos on my name above
Bobbie said,
September 13, 2009 @ 5:05 pm
I use IE7, always keep my log-in set to “keep me signed in” and I’ve had to repeat the process several times yesterday and today. I’ve also been prompted to “join” groups I own and some I moderate but usually refreshing the page resolves that issue …or takes me to the log-in form again. On top of that, my groups have slowed to a standstill with very few posts coming through from even the most active lists.
janice said,
September 13, 2009 @ 8:46 pm
Having this issue for several days now and first thought it was because of updating Firefox so then switched to Chrome, SAME issue, downloaded Opera and installed it, SAME issue, still using IE7, SAME issue.
Running on VISTA. Looks like a Yahoo groups issue to me – most annoying since I moderate several groups and it’s so aggravating to have to keep logging in just to approve pending msgs, EACH msg, or navigating into Yahoo mail or back to the group.
Hopefully this gets resolved SOON.
Bryan Ex said,
September 14, 2009 @ 12:39 am
No problems with Groups over the weekend using IE6 on Win XP. Didn’t even know there was a problem until I read the blog.
Rhonda said,
September 14, 2009 @ 8:02 am
This morning alone I ask to log-in to my groups over 10 times! This has been going on since friday morning.I replied to two messages in one of my groups,both times when I hit the send button I got please sign in to your groups.Neither message ever got posted to the message board.I believe this is a yahoo issue and nothing else.
james said,
September 14, 2009 @ 9:42 am
At the point now where I am copying all messages I want to post before I hit send to group just in case it does not post the 1st time so I can just paste the message again and send until it post as normally. nothing more frustrating then writing out some thing clicked send and it vanishes…so being a webmaster knowing to back up or save a file experience just in case a upload doesn’t work etc sure is coming in handy during this problem..
Sandy said,
September 14, 2009 @ 11:41 am
I have the same problems running IE8 on Vista. Doing the same thing on two different laptops. It’s driving me nuts.
nbr said,
September 14, 2009 @ 11:52 am
YG Team – how soon might we expect this particularly annoying problem to be resolved? How about an up-date on the status and progress of the YG Teams’
investigation into what certainly appears to be a problem rooted somewhere in Yahoo!’s network since it is impacting the use of multiple browsers by many group users.
Dr. Who said,
September 14, 2009 @ 3:35 pm
“September 14, 2090 @ 3pm PT: We believe we have found the root of this problem…” — and it only took 81 years!
Melissa Daniels said,
September 14, 2009 @ 4:27 pm
Haha, oops! I guess I got so excited that we think we figured it out that I switched the 0 and the 9.
All fixed.
-Melissa
foodiesleuth said,
September 14, 2009 @ 5:20 pm
YAY………………seems to be ok….I visited every single group going down the My Groups page….I approved 2 messages, I sent a post in and rejected one……the prompt did not pop up once and so far it hasn’t told me to join my own groups again!!!
THANK YOU!
james said,
September 14, 2009 @ 9:25 pm
Seems like problem fixed to me haven’t had to re enter my password so will see..thanks Yahoo I personally understand sometimes when a site is as large as Yahoo and technically challenging many users don’t realize when something goes wrong it may not be as simple and easy to fix even with the best techs in the business and I give your techs their props even if others may not.
mautheil said,
September 14, 2009 @ 9:56 pm
Ah, I’ve just had a full session without any problems. No warning about adult contents, no request for typing my password… seems all is OK.
Thank you so much !
Maurice, in France
bernard61h said,
September 15, 2009 @ 4:48 am
All I can say is that everybody above who has commented seems to have gotten off very lightly. I have had all the problems listed above, on and off for over two weeks. Yes that’s right two weeks, but then I am registered through Yahoo7 the Australian arm of Yahoo.com and everything has been in a shambles for about two months now. First it was the email side of things, mail being unable to be read because the font size became so tiny, the list of emails being jammed into a column about 2 inches wide on the extreme right hand side of the monitor, colour disappearing from the pages, being prompted to change to all-new mail but being unable to because as soon as you tried an error message saying that all-new mail was unable to run with (I don’t know with what because the dialogue box was cut off part way through and couldn’t be increased to see what it said) and that is just for starters and not once did I get a reply to the messages I sent to Customer Care. If I didn’t have an extra long fuse I would have blown up and demolished the little township I live in.
John Gullan said,
September 15, 2009 @ 7:20 am
Fixed!!!! I think not. Those who can now access with no problem are indeed the lucky ones. I am using Windows Vista Home Premium, IE8 and the latest Yahoo Toolbar. I am still having repeated prompts to enter password, unable to access my Group as moderator etc etc etc. Web page tells me I am logged out, but ‘Toolbar Settings’ on the new Yahoo toolbar says I am logged in – even though the Yahoo Mail icon on the toolbar says I am not!! I set the group up to see how useful it would be; like a number of other users I suspect now that if and when I do manage to access my group my first action will be to delete it!
Rhonda said,
September 15, 2009 @ 7:37 am
So far today,I was only asked once to hit the “I Accept” button for reaching a age restricted site.I wasn`t asked yet to sign in my password over and over like I was since friday.I hope the problem is fixed but I will wait a bit,before I give 2 thumbs up
Anna said,
September 15, 2009 @ 9:10 am
Thank you. I have noticed no problems and am loving the freedom form constantly having to back up and go forward again and again. It is great to have the groups working normally once again.
Duane said,
September 15, 2009 @ 11:51 am
Nope, still not completely fixed. Just got the log in screen when trying to reply to a message online. Hit the back button and tried again and it went through.
Melissa Daniels said,
September 15, 2009 @ 1:00 pm
@Duane,
Please email me directly with the information listed above in the post (browser, version, and operating system)
-Melissa
yahoogroups [at] yahoo-inc [dot] com
Adrienne said,
September 15, 2009 @ 8:51 pm
Not fixed. Am repeatedly asked to log in. Running Win 7 and IE 8.
ALI said,
September 16, 2009 @ 5:04 am
I keep getting this message:
Yahoo! is changing the way you can recover your account in case you forget your password. We recommend that you provide an email address, but you must select two secret questions and answers in order to continue
You will not be able to sign in to Yahoo! services unless you provide the information requested on this form. This information will help you reset your password in case you ever forget it.
WHAT AM I SUPPOSED TO DO? SHALL PROVIDE THE “INFORMATION REQUESTED”?
Cindy Farris said,
September 16, 2009 @ 5:54 am
Melissa,
I am doing as asked per your note dated 9/14/09.
I am running Vista; IE 8 version 8.0.6001.18813
I not only continue to get password prompts and not just with the groups feature, but it will not accept my password period. I have tried re-setting and changing my password. I receive the verification notice, I verify and try again to no avail. It simply will not accept my password!
This morning as on Saturday I cannot even access my general Yahoo account! It just will not accept my password! I cannot get in! I can get into my group’s homepage and I have not tried every feature, but to my knowledge I can do most anything else at this point. It has been months since I could simply click IE and open my browser where Yahoo is my homepage off my desktop or quick launch. I have to open Yahoo Messenger and click on the mail symbol there to enter anything to do with Yahoo. I dread the day when my 2 weeks run out and it is required for me to verify password again and that is gonna come up soon! I will be totally locked out of my group at that point if some solution is not found!
I’m not sure if I also need to send you an e-mail, but I think I will. I really need some solutions or my little group is dead in the water! I have contacted my mods this morning, but they all work so it may be awhile before I hear from them. I am going to see what is happening on their end as far a management tasks are concerned today.
Thanks.
C. Farris
Diane Ronzino said,
September 16, 2009 @ 6:03 am
I am still having trouble logging in. Nothing I do seems to work
Melissa Daniels said,
September 16, 2009 @ 8:53 am
@Ali,
Yes– this is part of the account verification process. More details can be found here: http://ycorpblog.com/2009/04/14/a-24-hour-locksmith-for-your-yahoo-account/
-Melissa
Lester B said,
September 16, 2009 @ 5:21 pm
Melissa,
None of my groups are allowing me to update my homepage photo.
I keep getting “framework error” Any idea when this might be fixed?
-LB
Lester B said,
September 16, 2009 @ 11:03 pm
Melissa,
The error code [when trying to update/upload a new homepage photo]
has changed to “document not found”
-LB
Chevy said,
September 17, 2009 @ 4:50 am
While that issue seems to be resolved for me, this morning I can’t seem to upload photos to any of my groups. When I try the basic uploader I get this:
Document Not Found
Sorry, the document you requested is not available.
Please click here to visit the Yahoo! Groups home page.
When I try the newest version it does give me the green checkmark indicating that the picture is uploaded but the uploading button just hangs there and the upload is never completed.
Is this an issue for everyone today?
Thank you,
Chevy
daredoll said,
September 17, 2009 @ 7:28 am
same photo problems for me, ditto all the above, exactly as written.
since yesterday.
Will said,
September 17, 2009 @ 7:50 am
Same for all the groups that I own and belong to apparently. There is also that “no activity” thing which drives me nuts! Can’t Yahoo find something other than making groups appear dead? How about “YAHOO MAINTENANCE OR PROBLEM” or something to denote it is a Yahoo situation rather than making it appear the group(s) are dead?
Mary Ann said,
September 17, 2009 @ 8:06 am
I am email per directions in red on Sept. 14. 2009
Received message asking for password, could not sign in to group.
Using Firefox.
Thanks
C Coulter said,
September 17, 2009 @ 10:05 am
For the last several days, new photos have not added to the “new activity” tally. Now the photo uploader has a script error on it and the link to the basic uploader is bogus. Some photos on various groups do not load. I have emptied the internet cache and cookies, refeshed, etc. to no avail. It is a Yahoo problem.
John Gullan said,
September 17, 2009 @ 11:17 am
Don’t know if it’s a fluke, but I disabled the Yahoo toolbar (Version 8.0) and bingo, no further problems (so far, touch wood!).
Lester B said,
September 17, 2009 @ 11:37 am
This is actually day two of the PHOTO UPLOAD GLITCH.
I really hope they fix this soon.
My group changes it’s homepage photo 3-6 times every day to
coincide with, and provoke discussion. But I’ve been stuck on
the same [no longer cool] photo since early yeasterday.
By the way, I tried the photo upload function with and without
the new Yahoo! Toolbar, but I get the “document not found”
error code either way.
Melissa Daniels said,
September 17, 2009 @ 11:43 am
@Mary Ann,
The comments above ask that you please email your information to me, and, include the operating system you’re using and, the version of the browser. Without this information we will have a hard time trying to help you.
Thank you.
-Melissa
Lisa said,
September 17, 2009 @ 5:46 pm
Hello
We have had a “New Photos” issue for three days now,
The counter would not move, then it didn’t register any new photos,
I have reported this to Customer Care several times
….. hoping for a resolution soon…
We can’t post pictures now, not basic loader or advanced….
daredoll said,
September 18, 2009 @ 6:18 am
well, obviously this photo problem will not be solved til each and every one of us suffering it reveals private information about our operating systems, and it is our fault for not promptly discerning exactly what Yahoo code has gone awry.
yes, melissa, this is aimed at your grudging, inaccurate response in acknowledging this problem.
John Gullan said,
September 18, 2009 @ 9:48 am
That’ll teach me! Don’t bother disabling the Yahoo toolbar – I was fine yesterday after I did this but I just tried to get back in and everything is as bad as before!
Perla Messina said,
September 18, 2009 @ 3:55 pm
I am the owner and manager of thsi group and I am fed up with all the problems I face daily!
Being asked for my ID and password over and over again when I switch from the group to my email, when I try to add memebers (this is the worst nighmare), when I try to post or manage the group!
Then I also face additional problems due to the language. Our group is in Greek not English and this means:
- Emails and notifications arrive in characters and forms to our memder’s inboxes (many do not use Yahoo mail so they can’t decode them
- Emails and notifcations arrive in Russian! (why in Russian and not GREEK?)
- Emails and notifications arrive in Greel but with weird characters (usually the euro sign and a line “l” before each and every word!
Recently, I am facing yet another problem. The page does NOT load in Greek even when I access the group through the email received from the group, and when I try to change the encoding it will NOT load at all or takes ages to load.
I know that you moved some of your servers to Europe (UK or Ireland) and I am wondering if this is what is causing us here in Europe (I am located in the Netherlands) all these problems that I mentioned above.
Please do something to solve them. Especially this multiple log in issue and the page load issue is getting seriously on my nerves!
Thank you,
Perla Messina
mmouwse said,
September 18, 2009 @ 4:57 pm
I just experienced this problem. I am a new member to my group, just established this morning at 0800. I have XP with IE8.
mmouwse said,
September 18, 2009 @ 5:00 pm
ok…I have “logged in” now at least 10 times and cannot get back in.
I am using windows XP and IE8.
Thank you for your attention to this matter.
Lisa said,
September 18, 2009 @ 7:28 pm
Now having problems with the homepage…
Running slow, no color on the page…
Nwe photo area is back working so we have made progress…
Hope we have an update soon
Zeena MacLean said,
September 20, 2009 @ 4:27 am
I cannot get any current messages on any of my yahoogroups.
gailtor said,
September 20, 2009 @ 6:47 am
I am using Internet explorer 7.0.06… Vista laptop
I can not get into any of my groups.. but am receiving the digest emails.
Jala said,
September 20, 2009 @ 8:19 pm
“walt harris said,
September 13, 2009 @ 12:04 pm
Most of the time my home page is coming up with no activity or posts.. I have to hit the Home button on the left menu bar for the page to populate and load properly.. ”
THIS. For the last week or so. I log into Y Groups and every time, I see there is no new activity for my two active groups when I know there IS.
Martin said,
September 22, 2009 @ 5:45 am
I use IE8 on XP and yahoo groups repeatedly refused me access to my group today (yesterday was fine). I have had to log in about 15 times, to be told I am already a member of this group (which I know!), only to have to log in again as soon as I attempt to navigate to a message, or any other page within the group. It’s driving me mad.
Curtis Hicks said,
September 23, 2009 @ 12:48 pm
the problem still log me out everytime i go to another web page of place p/c on stand by when I return I have to place my id back in box over and over again why and how can i elimanate this from happing.
Jeanette said,
September 24, 2009 @ 8:55 am
All my groups say I need to ‘Join This Group’ even though I AM logged into Yahoo and have not un-subbed or been un-subbed by a mod or admin for any reason. I also cannot bring up my Account Info. When I had this happen before, I went to My Account to see if my subscriptions were still all there (they always were) and then when I went back to any of my groups, everything was normal and working.
This time, I can’t even bring up my account!
HELP!
~JA~
Max said,
September 27, 2009 @ 2:26 pm
Bug fixed? Don’t think so. Before you put up the MISSION ACCOMPLISHED banner, might want to take another look at the problem. I am still getting the repeated login requests, browser not accepting cookies, pages hanging on tracking ad cookies. Can’t get into my account. etc, etc, etc. All the problems everyone listed above are still there. Using FF 3.5 & IE8. Reverted back to FF 3.0.14 – still failing.
Gary said,
September 29, 2009 @ 1:12 am
This is definetly a Yahoo problem. I have done everything conceivably possible across safari,chrome, ie7 &8,ff ,seamonkey. I have checked, doublechecked all my cookie settings to no avail. I can only read messages but have not been able to post anything to ANY yahoo groups for the last 2-3 months now. We have 5 pc’s & laptops at home all with different OS’s and browsers and the results are exactly the same. Repeated log-in requests for every new page despite checking the “keep me logged in for two weeks” box. Posting a message just brings up a log-in page and then I’m directed to my yahoo home page after logging in and in the process losing my message. I think I will be suggesting a change to a different provider to all the Yahoo groups that I have an interest in because this is beyond ridiculous. I have repeatedly emailed Yahoo support and I dont ever get a reply. No wonder Yahoo cannot compete with Google.
Mike said,
September 29, 2009 @ 6:44 pm
I have had the experience of getting my group, but finding myself at the “join” screen. It shows me as logged in. I log out and log back in and things seem normal again.
Mark said,
September 30, 2009 @ 2:41 pm
Had the groups problem for months – but not email – and it finally peaked today when the whole thing blew up and Yahoo help had to install a new browser (FF) just to see mail. Why? Because “you have a browser problem – our systems are fine”. So help desk doesn’t know you have a problem or are supposed to have fixed it. Meanwhile IE8 continues to loop continuously from login to login.
And why on earth put a customer care contact URL that requires a login?!
ashish said,
October 1, 2009 @ 3:47 am
i recieved an important mail last night and i am not able to gain acces to my own id
that’s freaking cool
give me a goo reason to why shoul i still use yahoomail
Sue said,
October 1, 2009 @ 6:51 am
My messages are not posting in my group’s website or in my emails.
Is there a problem?
Delores said,
October 1, 2009 @ 7:21 am
I have windows vista, IE (always have had) and I can’t access anything on yahoo since I downloaded Google Chrome. I’m going to try to uninstall it and see if that corrects the problem. It would really be nice if I could access my groups – thanks.
Melissa Daniels said,
October 1, 2009 @ 2:51 pm
@Mark,
We’ve identified the issue that a handful of you are still experiencing. It seems as though if you’re a partner user (as your email indicates you are) and you post/log into groups using your full email address, you may be getting hit with the eternal login loop. Now that we’ve been able to pinpoint the issue, we’re working with membership (the people who manage the login page and your account details) to get a fix pushed out asap.
Thanks for your patience.
-Melissa
MBA said,
October 2, 2009 @ 11:06 pm
Hello guys.
MBA said,
October 2, 2009 @ 11:07 pm
Dear All
Hope well and goods
Jody Chenoweth said,
October 3, 2009 @ 7:51 am
Not only have you said I am not a member of the ks miniature horse group there is no place for me to sign in.
Phil said,
October 3, 2009 @ 2:16 pm
I still get asked repeatedly. Doesn’t matter whether I am using SeaMonkey Suite (mozilla) or IE.
Also, can’t see any photos or attachments either in emails or the photos/atachments folders.
Plus, the email options page comes up blank regardless of which brower I use.
Perhaps everything is related?
Sure would be nice to see the attachments and photos. I have no problems seeing same in groups or other websites. Just Yahoo mail (classic OR new).
Allison said,
October 4, 2009 @ 8:29 am
Hi, I’ve been awaiting approval for a while now. I have some plants I’d like to post…
Thanks.
Allison said,
October 4, 2009 @ 8:30 am
Nevermind. Thought this was a blog for a specific group.
Scott Reed said,
October 5, 2009 @ 10:08 am
OS: Windows XP Pro sp3
Email client: Thunderbird 2.0.0.23
Group: SimplySolar
Scott Reed said,
October 5, 2009 @ 10:12 am
I didn’t see how far this thread had gone astray from the original topic. My previous message was for reporting non-delivery of my own postings using Thunderbird.
chandraketu sahu said,
October 5, 2009 @ 10:12 am
I am not receiving new attachments.
Frances Yeh said,
October 5, 2009 @ 9:23 pm
Recently, I didn’t receiver any e-mail from this group and also I can’t post some information to this yahoo groups mailling list.
Could you please help me this problem?
Thanks a lot.
Debbie Campbell said,
October 6, 2009 @ 4:43 pm
I can’t log in. It returns me to the login page when I enter my information
mar said,
October 6, 2009 @ 9:47 pm
I can’t log in. It returns me to the login page when I enter my information
CUMBERLAND said,
October 7, 2009 @ 1:22 am
HELLO- CAN NOT LOG IN TO MY GROUPS ,AFTER I PUT MY PASSWORD IN IT SAYS TO VERIFY CODE AND THE CODE IS NOT THERE TO VERIFY ALSO IT SAYS FOR AUDIO HELP CLICK ON BUT CAN NOT DO THIS EITHER. WE HAVE WEB TV AND IT HAS ALWAYS WORKED BEFORE THANK YOU —MARY
J.J. McVeigh said,
October 7, 2009 @ 12:43 pm
I’m having the same problem.
I have received automated messages saying that there are subscription requests awaiting my approval at Yahoogroups. When I click on the link embedded within such a message, my web browser (Safari v4.0.3 under Mac OS 10.4.11) takes me to the YG log-in page. I enter my user id and password, and get taken back to the same page, with the fields for my user id and password. It seems like an endless loop. I’ve tried it at least a dozen times, each time with the same result.
I have not changed anything on my computer in the recent past, and as recently as yesterday, I have been able to log into YG and approve such requests without incident.
daredoll said,
October 7, 2009 @ 2:23 pm
take heart all you out there, in my group the problems have cleared up.
the only thing i changed was my computer’s antivirus protection. i switched to a new company which keeps resetting my homepage to the old Yahoo page and now i don’t have problems.
but i believe Yahoo still does.
gina said,
October 8, 2009 @ 10:11 am
oh joy! i’ve also just become a member of the endless-login-loop club.
even went thru the whole troubleshooting fandango, verifying my two
security questions, etc.
the audio clip alternative to the VERY difficult to read letter code didn’t
work for me either – it claimed it was playing, but it wasn’t.
Iris van Eck said,
October 9, 2009 @ 8:29 am
I am glad that I am not the only one with problems accessing my account.
It would be very nice if there was an easier way to contact some-one at Yahoo too. As it is, you need to give so much information that for sure one of them is not matching…or maybe it only shows up as if it is not matching…result is never a ending circle……….
Beverly said,
October 11, 2009 @ 8:53 pm
I have been away for a couple of months and tried to log in to check and see what my co-moderators have been doing, etc – and all I get is a diagnosis page and it’s not MY end. I can log into other secure sites, but anytime I click and Yahoogroups “log in” – I get this basically blank page. I am not a newbie – have run several checks, rebooted, refreshed, etc. I am still using IE 7 – not ready to go to IE 8 yet for several reasons. I also have another Yahoogroups ID so I can go in as a “user” to see what they see, rather than a groupowner/moderator view – no luck there either. Most times can’t even get to a place to attempt to enter a log in and password. This has been going on for over 24 hours now – and am tired of it.
I can’t even go to the help section and click on send a message to tech support – so have come here, as it’s the ONLY place I can seem to get in Yahoo.
I have double and triple checked all on my end – and it’s not me and my connection is good – so that leaves a Yahoo problem!
Thanks for forwarding this to get this fixed. (nightphyrenew is the main ID I use)
Baz said,
October 14, 2009 @ 2:31 pm
Looks like I’m another to join the repetative login loop! Whenever I try to read posts in groups, make posts or even veiw older posts I have to keep entering my password! Then it tells me to allow cookies but yahoo is a totally trusted site allowing all cookies! I have been having this problem for the past two weeks on IE7, IE8, Firefox AND Google Chrome!
Prince_kt3 said,
October 17, 2009 @ 11:13 pm
I have already installed the firefox 3.5 but the new yahoomail doen’t recoginze that and does not allows me to use the new interface =( =|
Jan said,
October 18, 2009 @ 9:01 pm
Repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, repeated, log-in requests that never got through. Tried to work around by pretending to need to reset my password, but that only landed me at a big fat empty error page.
Liz said,
October 20, 2009 @ 4:00 am
I have Vista and explorer….I cannot joing any groups as it keeps sending me back to login. I can get to the sign up page….after I add all of my info and put in the security code….it just sends me back to my password again.
This is really frustrating and I wish the groups that I wanted to join (freecycle) were not associated with Yahoo.
ymalek said,
October 20, 2009 @ 11:06 pm
love groups
alvinkeevers said,
October 23, 2009 @ 8:32 pm
I still am getting the message to re-sign in many times while I am on yahoo. please tell me how to stop this from happening again, I had a sign in pic & color. this is a tad irritating. thanks, alvin
Pamela Blackman said,
October 27, 2009 @ 1:35 pm
You mention problem as fixed but I still cannot log into groups as I am constantly being asked for my password. I am using IE8 and I have also tried Firefox but it has made no difference. OS is Vista Home Premium. The problem has been intermittent since 1st September but has been getting worse. I cannot access groups at all now.
Mark said,
October 27, 2009 @ 2:12 pm
Melissa – glad to hear you think you’ve identified the problem. But still no sign of resolution…
pylegang said,
November 8, 2009 @ 11:33 am
When I try to open documents in yahoo groups it says, “the document you requested is not accessible.” I’ve been able to get to the documents in the past, but cannot now. Any possible solution? Thanks!
Tanvi said,
November 15, 2009 @ 11:52 pm
I see repeated login isssue while accessing my mails since last week.
Reading, sending, forwarding…. I see this issue all the time.
This is not a browser specific issue. I have tried this on FF 3.0.15, IE7, Safari 3.2.1 .
I have also tried clearing the cahce. Nothing helps..
This is really annoying…
Carol said,
November 18, 2009 @ 4:30 pm
I’m also getting those error messages but code number is different:
Your browser is not accepting our cookies. To view this page, please set your browser preferences to accept cookies. (Code 5)
Try Again
Brian said,
November 18, 2009 @ 4:55 pm
I’m having the same issue with Yahoo Groups. It was working fine for a few hours, and then it started with the following message:
Your browser is not accepting our cookies. To view this page, please set your browser preferences to accept cookies. (Code 5)
Sometimes it returns a Code 0 instead.
Then again, sometimes it works without problem and then returns errors after some random period of time.
This is true in both IE and Firefox.
Melissa Daniels said,
November 18, 2009 @ 5:06 pm
@Carol & @Brian,
Please see the most recent post: http://www.ygroupsblog.com/blog/2009/11/18/browser-not-accepting-cookies/ for more information
-Melissa