Planned Outage: Thursday June 11, 2009

UPDATE: The maintenance was complete at 4:15 pm PDT (12:15 am GMT).  If you are still experiencing problems they are unrelated to this maintenance. Please contact Customer Care so that we can look into the problem:
http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html

On June 11th, 2009 Yahoo! Groups will be undergoing maintenance. During this time 50% of groups will be unavailable for up to an hour. The outage is scheduled to begin some time between 2 and 3 pm PT (10-11 pm GMT).

While the maintenance is going on, all features of affected group, including messages, photos, attachments, etc. will be completely unavailable. However, once the outage concludes, any messages that were posted to these groups via email during this downtime will be distributed.

In an effort to better communicate to all of you, a “blast message” will be posted to all groups later today linking to this blog post. This message will be visible on all groups to all users.

Thank you for your patience—during the outage, this blog will remain up (and comments will remain open), and we will update you all as information becomes available.

- Gordon
Yahoo! Groups

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127 Responses to Planned Outage: Thursday June 11, 2009

  1. Jenifer says:

    This is my first time on “Yahoo Groups Blog”.It is really awesome. I hope there, I found big support.

    Thanks

  2. Jeri says:

    This is my first time on “Yahoo Groups Blog”. It is really awesome.I hope there,
    I found big support.

    Thanks

    Jeri

  3. lock67ca says:

    Google Groups is much less frustrating.

  4. jackie says:

    I also have a very family-oriented group, and I got help with getting it out of the adult category yesterday. Now it’s once again in the adult category this morning. Yahoo’s been nothing but frustrating lately.

  5. B-Dawg says:

    We haven’t had the adult thing happen…and hope it doesn’t…our group is family-oriented and don’t want to even start down that road. Hopefully they will get this stuff sorted out…I get confused even talking about it; I’d be useless trying to diagnose and fix it…

  6. jackie says:

    I haven’t been able to post pictures since yesterday either, and my group was classified as adult all by itself. The last time this adult category bug happened, Yahoo did nothing to help and I had to shut down a group I’d had since 2004 and start all over. Maybe this time I can get some actual help.

  7. Bill Cortner says:

    My groups are also experiencing these issues…
    #1 “can’t retreive message# XYZ” error message when trying to post…
    People’s posts are then lost
    #2 “remote server error” when trying to upload/change the homepage photo
    This is troublesome as I normally change the image every 3-4 hours.
    Since this is effecting four out of four of my groups, and judging by the
    recent posts on this blog, I’m assuming these are widespread problems.
    Fingers crossed for a quick fix.

    -Bill

  8. Will says:

    B-Dawg… yes, I have not been able to add any photos to the photo albums all day long (and in more than 1 group). I have tried to pull up the basic uploader, but it won’t even pull up. Another Yahoo “improvement” maybe?

  9. B-Dawg says:

    Tonight I’ve been trying to post some photos in my group, but keep getting some error message. I tried on two different computers and got the same thing. Don’t know if anybody else has been having this problem…

  10. Terri says:

    Since the maintaince has been done on my site I am finding that I am unable to post a reply directly to any message on my group. I keep getting this stupid error when I hit the reply or send

    Cannot retrieve message 76117 for MiniatureCollectorsClub

    I am not sure what has been changed but this is annoying, I get a number of posts and prefer to read/reply from the site but this new problem isn’t allowing me to do so.

    Could you please contact me and let me know what the problem is or if it will be corrected?

  11. Michael says:

    Here we go again: All of a sudden, approved messages are being posted on our group’s board, but NOT being received by our members via email. Let’s see — this time it was less than a week between the latest breakdown in the messaging system and the last one. I believe that sets a new world’s record. Yahoo Groups have become IMPOSSIBLY ridden with bugs.

  12. Melissa Daniels says:

    @Todd,
    As an FYI in the future, if you want to email the group owner you can always find the owner address at the bottom of the group homepage. This will message the moderator/owner directly.

    -Melissa

  13. Melissa Daniels says:

    @Danny Gregory
    I’ve added your group to the list of groups I manually move over every morning until the Adult bug is fixed. Your group will be moved every morning by roughly 9am PT.

    Thanks for your patience!

    -Melissa

  14. Amy says:

    Todd, which group are you looking at joining?

  15. Shal says:

    @Gisele, your suggestion would go well here:
    http://suggestions.yahoo.com/?prop=groups

  16. Todd says:

    Hello,

    I applied to join this group quite a few days ago and I was wondering how long it normally takes to be approved. I’m in the middle of moving and I have a few things I’d like to post as well as looking for a few things for my new place. I’d like to email the Yahoo Group’s moderator but that was not an option that I could find.

  17. Amy says:

    NRB, I did provide them with the URL but they said it was “not found, invalid or disabled” and are asking for a current one, which again, how can I send them one if they disabled the old one and haven’t created nor will allow me to create a new one.
    I do believe that there are some people here who have no purpose other than to create havoc and be rude. Why take the time to respond to someone’s post if you have nothing beneficial to say?

  18. srikanth says:

    Hey, Gordon. Sorry to comment this here, but I’m looking for a place to make suggestions to yahoo groups, and can’t find any… I would very much like to add photos to the birthday reminders in my group. Can you help with that?

    I’d appreciate if you could answer to my e-mail skanth_cta@yahoomail.com
    Thanks,
    srikanth

  19. Gisele says:

    Hey, Gordon. Sorry to comment this here, but I’m looking for a place to make suggestions to yahoo groups, and can’t find any… I would very much like to add photos to the birthday reminders in my group. Can you help with that?

    I’d appreciate if you could answer to my e-mail giselenaine@yahoo.com.br

    Thanks,
    Gisele

  20. Tamie says:

    NBR said: “Hmmm….After 6 years, one would think one could remember the URL of the site…..”

    I don’t know what you are implying, but we had well over 50 groups and we cannot recall the exact URLs of each one, Mr Smarty Pants. Hmmmm….

  21. NBR says:

    @ Amy said,

    “What is most annoying is the fact that we cannot get a straight answer. I am repeatedly asked to provide more information including the URL (which how can I do for a site that doesn’t exist) while others are told that Yahoo has the right to remove/terminate any group that they think violates their TOS. How is an online recycling group that has been in existence for 6 years be in violation?”

    Hmmm….After 6 years, one would think one could remember the URL of the site…..

  22. Amy says:

    What is most annoying is the fact that we cannot get a straight answer. I am repeatedly asked to provide more information including the URL (which how can I do for a site that doesn’t exist) while others are told that Yahoo has the right to remove/terminate any group that they think violates their TOS. How is an online recycling group that has been in existence for 6 years be in violation?

  23. samantha says:

    i can’t do posting anymore why i wish i could i have kids clothes i need gone a.s.a.p samantha

  24. Bill Cortner says:

    Tamie,

    I realize how frustrating this must be for you. But I’d try and hang in there for a little while longer. In my homest opinion, there’s a 99% chance that your groups will be restored. I seriously doubt that they were permanently wiped-out during the recent maintenance outtage. I’ve been with Yahoo Groups for many years [have several groups with thousands of members] and although things have been very rough since the March facility switch… Yahoo’s performance/track-record overall has actually been very good. Prior to March, it was rare that I had a problem and even then, it was always quickly corrected. My guess is that Yahoo felt that their move to a new physical location [servers] was absolutely necessary, or they never would have made such a costly, labor intensive and ultimately disruptive move. A further guess would be that the older facility/hardware would not allow Yahoo to move forward with the kinds of changes that the future always demands/ushers in with any tech industry. Clearly, the disruption was well beyond anything Yahoo’s engineers had envisioned. But it’s obvious that they have been working very hard to resolve the admittedly bad and frequent glitches
    associated with this move/change. I realize that it’s human nature to believe that the grass is always greener on the other side of the LCD screen, but you know what? After going through hell to try and migrate your members over to a different group hosting service [and huge numbers would be lost], Yahoo would probably be just about done with this project. Plus who’s to say that whatever service provider you chose wouldn’t themselves feel the need to make changes to their system a few months after the migration resulting in similar kinds of problems on top of the loss of large numbers of members?
    No… I’ve made up my mind to ride this storm out right here at Yahoo Groups,
    because I believe their engineers will soon get things back to normal and that we will all begin to experience the benefits of whatever this move was intended to deliver as we move forward into the future.

    -Bill

  25. Tamie says:

    I had started a couple of groups over on Google a while back and then decided to say on Yahoo because I had so many that needed to be moved over. But now that they have wiped my groups off the face of the Internet, I guess I have nothing holding me back! I have to start from scratch anyway.

  26. lock67ca says:

    @ Me

    I don’t think you’ll be disappointed by Google Groups. They do have issues at times (what website doesn’t) but they’re starting to make Yahoo look like amateurs.

    As I’ve said before, these bugs have been going on for months, and it looks like they’ve just made things much worse instead of better. It’s getting laughable.

  27. Tamie says:

    “Unrelated to this maintenance?” So, it’s just a coincidence that my groups were all wiped out at the very moment this maintenance began?