UPDATE ON MESSAGE SEARCH (6/8 3:00 pm PDT/11:00 pm GMT): The good news is that the new message search is working correctly on one of our new production search servers. The bad news is that it’s not yet working correctly on all of them. Once this last issue is resolved, we will migrate groups that have signed up on to the new system. Our apologies for the delay.
Below is an update on our highest priority bugs, all of which our engineering team is actively working to squash. Thank you for your patience as we work to resolve these issues, and we’re sorry for any hassles these bugs have caused you and your groups.
P.S. If you would like to report additional issues not mentioned below, please contact Customer Care . While we do read all comments, we need the information that the Customer Care form collects to be able to properly investigate a bug.
TOP PRIORITY BUGS
MESSAGE SEARCH PROBLEMS
This is our number one priority bug since it’s affecting so many groups and has no work around. As folks who read the blog know, we have been working hard to rebuild our message search system for a number of months .
The Bad News: The final phases of the this project have proved trickier than expected, which is why we haven’t met our goal of having groups that have signed up to be migrated on the new system by mid-May.
The Good News: Talked again with the engineer leading this project this morning, and he believes we’re very close to being able to roll out the new system more broadly. In fact, he hopes to solve the last remaining issues and actually begin migrating more groups as early as tomorrow (Wednesday, May 26th), although I think Thursday (Pacific Time) is more realistic. And assuming he encounters no unexpected problems, we should still be able to have all groups that have signed up to be migrated on the new system by the end of the month.
PROGRAM INITIALIZATION OR TEMPORARILY UNAVAILABLE ERRORS
We know that many groups are seeing this error when they land on the group home page or pending messages page. Usually, the error will go away if you refresh the page, but if the problem persists despite multiple refreshes, please contact Customer Care .
GROUPS BEING MISTAKENLY CLASSIFIED AS ADULT
There has been an ongoing known issue where groups are mistakenly recategorized behind the "adult wall" (meaning that no one under 18 can access). And while annoying, until recently Customer Care has been able to fix this mistake quickly for affected groups (when it is brought to their attention).
But in the past few weeks, for a handful of groups, the problem has become much more frustrating because they are being reclassified as adult every single day. In other words, the problem is being fixed by Customer Care, but a bug is causing the group is to placed back behind the adult wall again the next day.
We are working hard to identify what is triggering this bug (it has nothing to do with the content of the group), but as of yet have not identified the root cause. Once we do, we will roll out a fix. In the mean time, if your group is being affected by this issue, please let Customer Care know , and they will manually fix your group every day until the problem stops.
NEW TEXT DISAPPEARING IN MESSAGE REPLIES
When replying to group messages, some users are experiencing problems with the text they typed not displaying in their reply message. Instead only the text of the message they are replying to is displaying.
The problem appears to be mainly affecting users of Outlook (and apparently Juno Web Mail), and it is only affecting replies to certain messages. We know the problem is related to HTML formatting issues, but we are still investigating the precise root cause and how to resolve the issue.
For more information, including suggested work arounds, see our "known issue" page here .
MODERATORS UNABLE TO CHANGE THE GROUP HOME PAGE PHOTO
Some moderators are currently getting errors when they try to update their group’s home page photo. Please contact Customer Care if this problem is affecting you.
We should be able to manually fix the problem for your group right away (though it may take us longer to roll out a more global fix that will prevent the problem from occurring in the first place).
PROBLEMS UPLOADING PHOTOS
Some users are reporting problems uploading photos, with only half the photos they submit being successfully uploaded in any given upload attempt. If this problem is affecting you, please contact Customer Care .