Groups Update: Missing Groups, AOL, Missing Members, Message Search
Thank you all for your patience during this week’s outage. We wanted to keep you updated on a few issues that may be impacting your experience on groups.
Missing Groups
After Monday’s maintenance a few of you have reported that some of your groups were “missing” from your groups list. If you are missing any of your groups please go through the Membership Wizard, found here: http://groups.yahoo.com/memwiz This will detect any groups registered to your ID’s. Once you’ve completed the Membership Wizard any "missing" groups should return to your groups list.
AOL Users
We’re receiving reports from some moderators and users that some AOL users are not receiving messages from Yahoo! Groups and are being put into bouncing status. For more information on this issue and information on how to “unbounce” yourself, please go here : http://help.yahoo.com/l/us/yahoo/groups/original/issues/aol.html
New Members Not Showing Up
If there are members who have recently joined your group but do not show up in your Membership List, please report this issue to Customer Care, as this is a bug. When reporting the issue to Customer Care please provide a list of the missing members. To report this issue, please go here : http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html
Message Search
While we know that many of you are disappointed that this week’s maintenance did not include a fix to the message search issue, we are happy to report that we will be pushing out a fix to ALL groups in the next month that should resolve this problem. Currently groups that are affected by this bug are not returning search results altogether, or, may not be returning complete results. If your group meets these criteria, please register your group here : http://surveylink.yahoo.com/wix/p6290938.aspx and it will be one of the first groups migrated over to the new Message Search next month.
UPDATE: If your group is having search issues please use this link to report your issues to the team. Groups will be moved over again towards the middle of May . Reporting your group using this link will ensure that your group is one of the first to be moved over.
As always, please stay up to date on the latest issues by checking the blog, our Twitter stream, or the Known Issues page in the Help section. If you’re having an issue that isn’t addressed here or in the help section, please report the issue to Customer Care so we can investigate the issue further.
Thanks!
Melissa Daniels
Yahoo! Community Manager
vicky said,
April 15, 2009 @ 2:36 pm
My posts are not coming up on my group. It has been several hours since the last post went through. This doesn’t seem to be happening on my other groups. http://groups.yahoo.com/group/comfycreations/
Melissa Daniels said,
April 15, 2009 @ 2:43 pm
@Vicky,
Please report this issue to Customer Care — http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html
Thanks!
-Melissa
Nubia said,
April 15, 2009 @ 3:05 pm
Hi again
just some minutes ago some of the new members of 14 and 15 april appeared all in same time on the member list
seems not totaly complete but many are there
but the new members of 13 april are still not there
maybe you are working on the problem i have good hope it will be solved soon
thanks for your efforts
best
regards
Nubia
jay vinton said,
April 15, 2009 @ 3:31 pm
Hi Melissa,
A “known issues” web page is a great asset and help.
But I see only two of the four problems you mentioned on the known issues web page.
I do not see “Missing Groups” or “New Members Not Showing Up” listed on the “known issues” web page.
Please try to make the page more comprehensive and up to date. Thanks.
Melissa Daniels said,
April 15, 2009 @ 4:05 pm
@Jay,
I already replied to your email that contained this same message, but I’ll reply again here– the New Member issue should be resolved today (it should be resolved now actually, but if you’re still seeing the issue, please report it) which is why it’s not on the page.
As for the Missing Groups issue, this is only a temporary issue affecting a small number of groups. We don’t place all issues on these pages, only issues that potentially affect all groups or all members.
-Melissa
jay vinton said,
April 15, 2009 @ 4:20 pm
thanks for the quick response Melissa.
it does seem like you folks are doing a better and better job of giving us better feedback on groups issues.
and that is a big help for group owners, and much appreciated.
Cynthia H. said,
April 15, 2009 @ 5:36 pm
“Preview” is still broken. I’ve seen this reported in Comments by others.
When I compose a reply, I like to Preview it before Sending; I like my comments to be decently written and correctly spelled. Unfortunately, ever since mid-March, the Preview function has made each paragraph into a one-line marathon going off the edge of the screen and extending many screens’ worth into the distance.
It’s no use when trying to edit/correct a message.
groups on which I have composed messages since mid-March (may not be a complete list):
stashbuster
QuiltvilleChat
QOVFchat
HeartStringsQuiltProject
qvwashedswappers
QuiltvilleSwap
Dorothy said,
April 16, 2009 @ 10:07 am
I cannot open my group, I have received no email notifications of any posts. The group page cannot be accessed other than the home page.
Diane said,
April 16, 2009 @ 5:20 pm
Apparently my Group, Animation Addicts, was finally migrated to the new Search Updates.
However, the first time I logged into my Group I was logged in under an old, unused Yahoo ID. I double checked My Groups and they are all set to my new ID. My name in the Members section was correct, with my new ID. I logged out and back in to my Group. It then came up with my correct salutation using my new ID.
The Search Feature seems to be working now. However, it still brings up Messages I Deleted.
Does the “fix” not include that problem?
Thanks, Diane
John said,
April 17, 2009 @ 4:19 am
I haven’t been receiving the daily digests from many of the groups I belong to for the last several days. When I look at the group pages, I see there are new messages, but I’m not getting them. Is this possibly related to the “upgrades” that were done on 4/13?
John
Greg R. said,
April 17, 2009 @ 4:57 am
Hi, Since the upgrade/update I have not received any emails of post to my YAHOO email account. I aslo looked on the biabgroup account and emails
are not coming in there. – Hope you can help – Greg
sohel said,
April 17, 2009 @ 7:23 am
if i want to close my group what should i do?how can i close the group
Shyanne said,
April 17, 2009 @ 7:42 am
This isn’t about groups, but I don’t know where to go or who to contact. I use the My Yahoo page constantly, my bookmarks on this page are my lifeline, I always have the My Yahoo page open to access these, it is so much easier for me than using my browsers bookmark feature. However last night all of my bookmarks were gone, just a link with a message there saying ‘we’re sorry your bookmarks are unavailable’ clicking the link brought me to an entirely different bookmark page.
Melissa, can you tell me where to find out what is going on or who to contact about this. I checked the My Yahoo blog, nothing there, I even posted a comment but noticed this morning it was deleted and no answer.
Thanks for any help!
Shy
Melissa Daniels said,
April 17, 2009 @ 1:04 pm
@Diane,
This is a separate issue (that existed before your search issue was resolved)– please report it to Customer Care so we can open a ticket and fix the problem.
Thanks!
-Melissa
Melissa Daniels said,
April 17, 2009 @ 1:05 pm
@Shyanne,
Your best bet is to contact Customer Care for My Yahoo– here is a direct link to the appropriate help form: http://help.yahoo.com/l/us/yahoo/my/general.html
Please be sure to provide as much information and detail as possible so that the team can help you.
-Melissa
John said,
April 17, 2009 @ 1:11 pm
Melissa — New members who joined on or after 4/13 do not show up on the members list. We followed your directions as outlined above to contact Customer Care and provide the email addresses that do not show up correctly in our member list. We received a response back from Customer Care that said they couldn’t do anything unless they were contacted by the individual members who were having problems.
Since then, everyone who joined after 4/14 shows up in the members list, but we are still not seeing those who joined up on 4/13.
I don’t know what to do or how to report it because we’re caught in a loop with Customer Care. The blog says to report the bug to Customer Care, and Customer Care says the members need to contact them directly.
Melissa Daniels said,
April 17, 2009 @ 3:33 pm
@John,
I’ve pulled up your group to confirm and have reopened the bug for this issue. We’re having someone look at your group to see what’s going on. Thanks for the heads up.
-Melissa
John said,
April 17, 2009 @ 5:18 pm
Thanks, Melissa. Have a good weekend.
christina said,
April 17, 2009 @ 8:59 pm
i am having trouble receiving messages from officiallizaminnelli@yahoogroups.com i usually get
many messages daily i enjoy alot. i hope it is straightened out soon i miss it last one i received was 4-09-09 thanks for your help
Crystal said,
April 17, 2009 @ 10:21 pm
Groups Search is acting up on me tonight. It was working fine earlier. I can only view the first page, but the numbers and Next aren’t clickable. I’ve tried clearing my cookies, clearing the cache, and restarting the computer in case it was on my end. None of that fixed the problem. Is there a bug on this now too? (So far I haven’t experienced much of the other problems mentioned, I’m hoping my luck continues.)
ruthie said,
April 18, 2009 @ 10:41 am
group “teaneckshuls”….many AOL members r reporting that group msgs r going to spam folder. this is in addition to all of our AOL members being bounced earlier this week. please advise. thanks!
ruthie said,
April 18, 2009 @ 11:11 am
actually now all gmail members’ group messages r going to spam, too….guys, what the heck is going on????
group name “teaneckshuls”
Nick said,
April 18, 2009 @ 3:03 pm
Melissa…
Unless there are good reasons for displaying it, it might be a best to remove the “ATTENTION: Groups Outage this Monday, April 13, 2009 Click here for more details” message that continues to appear on all group homepages even though the 13th has come and gone….
Deborah said,
April 18, 2009 @ 7:05 pm
How come all the groups keep getting overridden in the settings.
Today is the 3rd time we have had to change the settings on our groups back to attaching to emails. For some reason our settings keep reverting back to the attachments stored on site.
Is there a way that the owners can set this and it will stay set? Please…..
ruthie said,
April 19, 2009 @ 10:48 am
AOL spam problem seems to be fixed. group emails being sent to GMAIL addresses r ALL going to the spam mailboxes….help!!
...... said,
April 20, 2009 @ 1:33 pm
………………………
I can’t even GET to the main yahoo groups page. Come on, is this how you treat us??????
Madeline Lonergan said,
April 20, 2009 @ 1:45 pm
I belong to the yahoo group, ‘freecycle”. Why am I not getting all of the posts?My husband also belongs and he gets things in his email that I do not. I don’t understand what is going on.
Jools said,
April 20, 2009 @ 3:35 pm
I’ve got members missing from my group’s member page that the logs say I’ve approved. I have reported it to Yahoo as requested (with full details) that was 6 days ago and the members are still awol. The Yahoo satisfaction survey they sent me did NOT score well. And the groups right now are slower than a snail on sleeping tablets.
Cat Fletcher said,
April 20, 2009 @ 3:44 pm
Hi there, from the Brighton Freecycle group.
Briefly and without ranting too much (though I would like to) I have literally lost the will to live because of the ENDLESS problems, issues, maintenance, failings, glitches and NON-functionality of Yahoo Groups over the recent-ish past.
The consequences of the mayhem caused by Yahoo Groups NEVER EVER working properly consistently; has caused me literally hundreds of hours of wasted time.
I have modded the group for a long time with volunteered relish but because of the ‘issues’ with Yahoo groups it has pretty much swallowed up my life and my enthusiasm. My modding should take up 10-15 hours a week max. Currently I am spending over 30 hours a week doing the same tasks. I am a volunteer so this extra processing time just eats into my life, job,family and SLEEP time.I just needed to express to you the unbelievable frustration and angst your issues at Yahoo cause mods out here in the real world.
Rant over.
Thanks for listening.
Cat in Brighton (UK)
daniel said,
April 21, 2009 @ 5:40 am
I can’t upload a group picture. Everytime I attempt to (using three different browsers), I get a response saying an error occured with the YahooGroups server.need help.=) thanks
Bill Cortner said,
April 21, 2009 @ 6:10 am
As Daniel just reported, the home-page GROUP PHOTO GLITCH is back.
This is an important part of my film group… Today is new release day…
I need to change the image ASAP… Thanks.
-Bill
Jack Baum said,
April 21, 2009 @ 6:16 am
NICE!!! now I cannot upload a pic to use on my homepage. GREAT JOB YAHOO!!
Bill Cortner said,
April 21, 2009 @ 8:42 am
In addition to the HOME-PAGE PHOTO UPLOAD GLITCH,
I’d like to report another problem… Horrendously SLOW PAGE-LOADS.
It’s not my computer because I’ve tried both of my systems…
One is hi-speed DSL, the other is hi-speed cable and all of the other
sites I visit load instantly… One thing I’ve noticed is that those buggy,
rectangular-shaped, animated things at the top of the pages are
causing more problems than usual, which is saying something!
Presently, these energy-stealing data-vampires seem to be
sucking-off what little server speed/capability is even available.
Any idea when Yahoo Groups servers will be running at proper speed?
-Bill
M said,
April 21, 2009 @ 3:03 pm
What……. The……
Ok what is wrong with you people? Is it TO much trouble to keep Yahoo Groups running for us?? Its your job,and guess what? Your failing. Big time.
Its insainly SLOW. HOW AM I SPOSSED TO GET TO MY PICS LIKE THIS????
You guys suck. End of story. Disappointed for the THOUSEND time by you people.
Martin Musatov said,
April 21, 2009 @ 6:22 pm
P=NP. Only tyrants would insist on the absolute impossibility of something that could bring so much good into the world.~~~~
GRC said,
April 21, 2009 @ 6:32 pm
I keep trying to upload a photo to hame page of the group and get error message.I can get them in album but not on home page.Have tried many times,Closed out and retried still nothing.
Any suggestions?
B-Dawg said,
April 22, 2009 @ 12:24 am
Hey there…
I posted several things on my group’s board over an hour ago, and they haven’t showed up yet…and if other members posted (or tried to post) anything, they haven’t showed up, either… Things have been challenging for the past month, and I know you all are trying, and hate to complain, but will this be solved anytime soon so things can get back to normal? Before these “upgrades” our posts would show up more or less instantly. Now at best it takes a few minutes…
Lisa said,
April 22, 2009 @ 4:51 am
Hello
I have posted a few messages this morning on our group and nothing has posted.
It says that the messages have been sent but no message has gotten thru.
Last week, the Daily Digest were out of whack.
the week before was the updates….
Every week there is a problem.
I hope this can be resolved …it really should not be this difficult to post messages to your group.
Nubia said,
April 22, 2009 @ 5:52 am
Hi Melissa
me too today the mails i accepted some hours ago still didn’t arrive in themail box, and not on the message page of the group
is there an new bug
we just sort of the old bugs we expected a calm period now to manage our groups
i hope this will be solved soon, the situation become borring really
thanks and best regards
Nubia
Lubyanka said,
April 22, 2009 @ 6:01 am
I’d like to add my voice to those who cannot upload an image to their groups’ home pages. I cannot either. I checked the known issues on the help pages (it wasn’t there), and I checked the other help pages (not covered there either). I also encountered a report of this issue on the front page of the
Yahoo Groups Yahoo Answers pages. In two groups which I own, I’ve been getting the same error message when I try to upload a picture to the home page:
“error An unknown error occurred on the Yahoo! Groups server.”
If somebody could sort this out I’d be most grateful.
crazy said,
April 22, 2009 @ 7:28 am
Posted a message two hours ago and it hasn’t gone to my group. Hours and hours to post a message to the group? Luckily I can export the memberlist – I’ll be using a different solution from now on other than Yahoo Groups.
Trish said,
April 22, 2009 @ 7:32 am
I’ve got the same message problem on Carlisle Freeshare and Carlisle Car Boot group with messages getting submitted but not showing up for Moderation.
Mary said,
April 22, 2009 @ 7:41 am
Melissa,
I too have posted messages on 2 of my Goups (one reaching 10 hours ago now) but the posts do not show up. I reported the problem to Customer Care. I am hoping for a solution soon! Do you know anything yet?
Patty said,
April 22, 2009 @ 7:53 am
When I post to groups from the groups, the posts do not show up. It’s been 4 hours so far this morning. But I’m able to post by sending in an email to the group. I assume it’s a common problem many of us are having.
Trish said,
April 22, 2009 @ 7:57 am
Thanks for the tip Patty, just tried that to see if it will work for the groups I mod.
Patty said,
April 22, 2009 @ 8:03 am
Trish, one of my posts took quite a while but it did go through and the other tests I did went through in a reasonable time. I’ll be interested to know how it works for you.
Nubia said,
April 22, 2009 @ 8:05 am
it doesn’t work for me
i tried all solutions to post mails nothing work
after the mails are accepted they don’t arrive
i am fed up of this situation
someone should tell us if there is a bug and how long this will take
we waste our times and efforts once more
regards
nubia
Trish said,
April 22, 2009 @ 8:29 am
Emailing the groups’ email address worked, message come through for moderating within 5 mins. I don’t know how long it took to be sent to group members as I have mine set to no emails.
I know there’s definitely 2 messages that were posted on our Car Boot group that I got told about at 11.43am (uk time) and they haven’t appeared for Moderating yet (4.28pm uk time).
Trish said,
April 22, 2009 @ 8:31 am
Lol, just as I posted the above message I’ve had one message come through so that’s taken 3 n half hours
Bobbie said,
April 22, 2009 @ 8:33 am
I posted two messages from the web four hours ago and they’re still not appearing. They’re neither in my mailbox OR in the message archives, so they can’t blame this one on AOL.
Since I’m a moderator of this particular group (AddisonDogs_), I can see by the management logs that they *were* actually posted at 7:39 am …but there’s still no “accepted” information in the Web Features or Posting logs. This is normally a very active canine health support group yet only six messages have made it through (between 4:00 am and 8:00 am).
My other groups are also unusually silent. Three that I receive individual mail from (delivered to Yahoo! Mail) have only seen seven posts (between 10 am and 10:30 am) and normally there would be 30-50 posts by this time and one more that I moderate (which is set to deliver to my AOL address) hasn’t shown any activity since late last night ~neither in my mailbox or in the group archives.
Pending memberships and messages have not shown up since yesterday, although the canine health groups usually have several each day …and those that *were* going through over the past several days could not be released via email but only from the web.
Bobbie said,
April 22, 2009 @ 8:34 am
Update: A few “unsubscriptions” are apparently making it through. Lovely.
Patty said,
April 22, 2009 @ 8:38 am
Looks like they are now coming in. I just got several I’d posted from the group much earlier today so I think they are getting this fixed.
Mary said,
April 22, 2009 @ 8:41 am
Apparently emailing my message to my group DID work – post took about 10 minutes to come through for one lengthy message, but only 2 minutes for a short one.
I’d still like to be able to post through my site!
Bobbie said,
April 22, 2009 @ 8:48 am
Okay…posts sent through and received by my AOL email account are coming through (slowly but they’re making it!). However, web posts still are not. Now THAT’S just plain weird!
Patty said,
April 22, 2009 @ 8:56 am
I think we’ll have to stick with emailing our posts in until this has all been fixed. Although I did get 2 web posts from 2 of my groups, none of the rest came in yet.
B-Dawg said,
April 22, 2009 @ 10:51 am
Okay, it seems like the posts are going through now…what about the ones from last night? After I sent them, it said “your message has been posted”, but they never showed up, and neither did posts from any of our other members. Did they just evaporate into oblivion?
Bobbie said,
April 22, 2009 @ 12:54 pm
The two posts I sent from the web at 7:39 a.m. finally showed up in the archives (and subsequently, my AOL mailbox) about an hour ago. My friend just told me that two of her EXTREMELY active groups have been “dead in the water” all day.
Lubyanka said,
April 22, 2009 @ 1:38 pm
Thank you, the group picture thingy works now, brilliant.
Desertdebbe said,
April 22, 2009 @ 9:58 pm
Some members posts don’t show up unless attached with the reply.
Other posts are finally showing up like 24 hours after posting from the
forum. These posts are being done straight from the forum not thru
email.
Thanks
Desertbebbe
Hareth said,
April 23, 2009 @ 9:25 am
hi
i’m trying to send to my group many times, but the message did not show up in their email.
that happen frist time, i don’t know what to do
thanks
ruthie said,
April 23, 2009 @ 1:04 pm
no messages r coming thru…total dead stop…guys, u hv given us a really bad week. a bit of communication wud be polite at least….
group name teaneckshuls
Barbara D. Brill said,
April 23, 2009 @ 1:36 pm
Hello Melissa, The note about AOL problems contains a link that doesn’t work. It’s a good looking link, but it leads to an error page.
The issue with AOL members bouncing is still not resolved for the Agbeh group. Thanks for your and the Yahoo Groups Team’s efforts at trying to de-bug everything.
Lisa said,
April 23, 2009 @ 2:11 pm
We got the messages to come thru yesterday,
but today we are back to not getting messages
I’ve contacted Customer Care…again.
I spend more of my time with Customer Care than I do on my website….
Hopefully we are nearing the end of this
Mickey said,
April 24, 2009 @ 8:31 am
We are having problems with receiving our posts.This has been an on again off again problem for a couple weeks.
Plus our 160 aol members were all bounced. I have worked several days on this problem, including sending bouncing members individually instructions on how they can reactivate themselves. It is now down to 70 members, but our group is for elderly and they are less likely to be able to fix a problem that requires any action for them.
Many had a friend or relative get them online to join our group for seniors and receiving and reading our posts is all they can manage to do. Our mission is to combat isolation among the elderly, so this problem is really excruciating for us.
Is there anything else that can be done about this problem, where we can work around this lack of net savy among our senior members?
Thanks!
alan said,
April 25, 2009 @ 11:01 pm
we didn’t have message search issues prior to you upgrade to new servers or whatever is was you were doing. Now it has degraded further and I can’t do message search under site management. How does one run a group with no tools?
Diane said,
May 3, 2009 @ 12:25 pm
Apparently I was mistaken in thinking my Group, Animation Addicts, had finally been migrated to the “fix” for the Message Search problem!
I tried again last Sunday and again today. The Message Search is still not working for Advanced Searches!! I’ve reported it to the Yahoo link so many times it’s rediculous! I’ll again report it today!
Thanks for listening to my complaints!
Diane
Alex said,
May 13, 2009 @ 3:31 pm
I’m the co-moderator of the “audreyh” Yahoo Group (dedicated to Audrey Hepburn). For reasons unknown my group has been deleted, or perhaps misplaced. I have an e-mail in to Customer Care (though last time I had a query on an issue I never heard back from them so I’m not holding my breath.). Reading this news about missing groups and the like (not being a regular reader of this blog I wasn’t aware of this issue), is it possible this outage being discussed might have deleted some groups? Audreyh has been quiet for a few months, but I’ve got groups on my list that haven’t had a single post in 2 years and are still alive.
grg1387 said,
May 20, 2009 @ 12:02 am
send me
Indyrod said,
June 10, 2009 @ 11:39 am
I keep getting Yahoo errors when trying to access my Group’s Calendar, it says “This service is unavailable at the moment. We apologize for the inconvenience”. If I keep clicking refresh, it finally works. My Group’s name is “classof1964″. It’s a real pain when trying to view and make updates to the Calendar. thanks