Update on Recent Groups Issues
Update: Message delivery should be back to normal (including duplicate messages)– if you’re still experiencing delays or are receiving duplicate messages please send the full message headers from TWO of the duplicate messages to y_groups_team [at] yahoo [dot] com — http://www.fraudaid.com/find_headers.htm#service will show you how to retrieve the full headers). We’ll continue to monitor the system in case any issues arise. (03/30/09 @ 3:36 pm PDT/10:36 pm GMT)
Over the past week we know that some of you have experienced problems with your groups (both on the web and with email delivery). These issues were/are the result of a recent data center move, which we blogged about on the 19th.
As part of this move, we had also upgraded to higher performance hardware, but the upgrade didn’t work out as planned. The team has been working to resolve these issues and stabilize your experience, and we’re cautiously optimistic that we’ll have Yahoo! Groups back to normal before the weekend.
That said, we’ll definitely still be monitoring the system closely, and we encourage you to keep checking this blog for the latest updates if you experience further problems.
In addition, we’ve definitely learned some things from this incident (and from the feedback folks have been sharing about how we could better communicate), and we’ll blog about the specific steps we’re planning to take in the area of better communication around system issues in the coming weeks.
We know-I know -that this past week or so has been rough, and we apologize for all the inconvenience the problems have caused you and your groups. We can and will do better in the future.
Melissa Daniels
Yahoo! Community Manager
MK said,
March 26, 2009 @ 4:53 pm
It is fine melissa,
If something comes up I contact customer service and hope it can be settled as soon as possible.
Will the higher performance hardware do as you guys hoped concerning the groups functionality, or has the glitches set back the optimization?
Melissa Daniels said,
March 26, 2009 @ 5:24 pm
@MK,
All is not lost, though there will still have to be some additional tweaking to the machines that will speed up things further. This will get us where we want to be as far as speed/optimization goes, but really, our biggest concern right now is making sure that you guys are able to use your groups and have a good experience.
-Melissa
Morgan said,
March 26, 2009 @ 11:35 pm
Maybe you need to stop micro managing some much?
MK said,
March 27, 2009 @ 12:06 am
well, my groups seem to be working good enough, only a little lag, and to be honest, you did say on the 19th that the 31st was the end date, so I will take your word for it and accept the time from now to then as the transition.
I know a lot of the comments have been vicious but, i remember one commentor saying they didn’t have these problems since yahoo groups was yahoo clubs. Even though the comment was negative that is pretty good considering that transition was years ago.:)
Michelle said,
March 27, 2009 @ 8:46 am
Umm.. i tried to send the email about the double emails to the email address given it came back and said couldnt be sent as that person does not have a yahoo id. Where do I sent the message headers?
I sent it to ygroupsteam@yahoo.com.
Michelle
David Bradford said,
March 27, 2009 @ 3:11 pm
Just wanted to share with you how proud we are to be on Yahoo and what a fine job you are all doing. There is always going to be something, but I’m glad to say that, although the clitches come and go, we feel a certain amount of safety and stability that is truly reflective of you and the staff the work here.
Please accept our thanks and know that we appreciate the fine work that you do to keep us functioning.
Sincerely,
David Johnson, Executive Director
The Barbara Johnson Foundation, Inc.
Shal said,
March 27, 2009 @ 4:43 pm
Michelle, in front of the @ sign put “y_groups_team”, not “ygroupsteam” — the underscores are necessary.
Lyn sprinkle said,
March 27, 2009 @ 5:18 pm
I have found that when going to group site and bringing up messages, one cannot expand or bring up a previously dated message without getting a python error? Don’t know what that means but this is the first time this has happened when trying to read messages at group sites
Jeff said,
March 27, 2009 @ 5:19 pm
Webmail have too many problems won’t display when open messages. Recently activites on the right side column is block the messages and pictures that is embedded. Both old and newon the search doesn’t work at all Please use Beta don’t use real one for all webmail on testing So too many fall behind messages cause the problems otherwise will not get any update when the message said the due. E.G one message came in today but that supposed to be in email yesterday and that message said due yesterday to reply so got it too late USE BETA for testing and don’t use real message for testing…………..
Nick Ruark said,
March 27, 2009 @ 6:57 pm
Melissa Daniels, Yahoo! Community Manager said:
“As part of this move, we had also upgraded to higher performance hardware, but the upgrade didn’t work out as planned.”
No kidding! If what we all experienced over the last several days was just a
slight “hiccup”, I don’t think many of us want to find out out a REAL service outage is like!.
And she further stated:
“In addition, we’ve definitely learned some things from this incident (and from the feedback folks have been sharing about how we could better communicate), and we’ll blog about the specific steps we’re planning to take in the area of better communication around system issues next week.”
We’ll be waiting to see just how well and how much of the feedback and suggestions offered by YG’s users are incorporated into the YG team’s action plan. The plan needs to be up-front and honest about alerting us to YG service issues (”hiccups??!!) and, the team should be prepared to follow through with whatever steps they deem best for communicating information about these issues with us. After all, YG IS a method of communications, is it not? Continuing down a one-way street without street signs, though, is no longer a viable option.
She concluded by saying:
“We know – I know – that this past week or so has been rough, and we apologize for all the inconvenience the problems have caused you and your groups. We can and will do better in the future.”
Apologies accepted – again! We all realize that unanticipated “stuff” does happen once in a while; however, over the course of the last several years, many of us have heard the “we can and will do better in the future” promise many times after many similar YG “hiccups” — er, episodes. Let’s hope that this time the teams’ promises will not prove to be as hollow as they have been and, it really will do whatever it takes to prevent or to resolve similar major service interruptions going forward.
Most of us appreciate the hard work and value the service that the YG team strives to provide and we look forward to experiencing a higher level of two way communications between the YG team and us very soon.
Farihan said,
March 28, 2009 @ 1:31 am
i really need to get track to all my post because im doing the posting for my bachelor course. but i only could find one, instead of 7. God… if this continue, if i couldn’t find all my posting.. i’ll be dead meat
jayarani said,
March 28, 2009 @ 4:06 am
pls dont sent to the sms for my mail id, i dont like this leave this group,pls blocked the e mail
paul boggan said,
March 28, 2009 @ 5:03 am
erm, im a moderator of a group and now i have absolutely no access to it and neither do any members…none whatsoever…. i have to rejoin the group???? and i am logged into yahoo???? hopefully this is temporary!
kumar said,
March 28, 2009 @ 8:06 am
i am very happy to join thisgroup co-oprate me.
Leslie Rich said,
March 28, 2009 @ 8:14 am
I started a new group several days ago. Sent out my first message yesterday. I have yet to receive MY copy of it. I have NO idea whether the other members of the group received theirs. Could someone PLEASE give me an ETA as to when this issue will be fixed? I hate to spend a lot of hours inviting people, promoting the group, and the not be able to get messages out to them! Thanks!
KM said,
March 28, 2009 @ 8:18 am
I’m having a serious problem with Invites. I’ve sent out over 217 invites to grow our alumni group (which is already over 1,100) with the management tools in the past few days as part of a membership growth effort…and would expect, based on past experience, that at least 30 would have joined by now. It’s only gone up by 1, which is organic growth.
I tried a test invite to my gmail, and I received it. It looks like most of them are not getting the group invites or it’s going into their spam. Or they’re joining but it’s not registering in the system – yet. I am at a loss. Please advise.
Corey said,
March 28, 2009 @ 11:20 am
I unsubscribed from the group and I show up as “not subscribed” but I still get the notices. I don’t want to get these anymore! They fill up my in box and I have to spend half of my time just deleting stuff I don’t want.
Terrence Harp said,
March 28, 2009 @ 11:37 am
Each of the messages I send to the group is having the font color changed in some pretty erratic ways. Because this is an amputee group, meaning many members are diabetic, changing font or font color is extremely counterproductive as many of us have difficulty seeing already. Please let me know how I can stop this from happening.
Frank "Doc" Seeley said,
March 28, 2009 @ 1:36 pm
I just tried to add a JPG photo onto my group page
to no avail, what could the problem be? What size should it be in order to show up on a group page?
be well
Frank
Derek Smith said,
March 28, 2009 @ 1:46 pm
thank goodness its not just me. I thought I was going mad. I can sign in alright but can go no further. Mt shortcut now takes me direct to my group but when I click on join this group I am asked for my Yahoo I.D. which I’ve forgotten as I only joined Yahoo to then join Freecycle. I posted some stuff which went so I asked for Emails to be stopped and now I can’t access anything at all. I think the word paranoid would just about sum up Freecycle’s admin and incompetent would describe Yahoo to a T. I’ve probably got more chance of walking to the moon than getting this sorted. Farewell cruel world.
D A Smith
Garnet Hall said,
March 28, 2009 @ 3:53 pm
I would like to join the Broom Makers group and I have been having no end of problems grtting registered.
It wouldn’t reconize my e-mail address, postal code just wouldn’t register me
Hope you can help
Garnet Hall
Mariecor Maglaya said,
March 28, 2009 @ 10:54 pm
I don’t know if you sent a msg to your members re the move or the possible problems we would be encountering. If you did, I definitely did not get it!!! I badly needed some pictures posted in our group and I could not access them. This has resulted in delay in the completion of a project. Your timming stinks!!!
Bayla Gamliel said,
March 29, 2009 @ 2:53 am
HI,
I am a member of this group but would like to know why when I send in something to be advertised, it is not always published. Other than that, I am very satisfied and pleased to be a member of the group.
Billa said,
March 29, 2009 @ 4:02 am
YG Team,
I have one yahoo groups. Due to my busy schedule, i have 23000 pending mails.
I just want clear all those pending messages. Its very hard to delete 25 messages per page. Please help me on this issue.
After that i will aware of this ??????????????
Michelle said,
March 29, 2009 @ 5:32 am
I have not been receiving all my emails from a news group all week. I might get 3or 4 of them when about 20 to 25 have been sent out. By going on the groups so far today about 4 have been sent out but I received none.
lisa said,
March 29, 2009 @ 5:58 am
hi i can see you have been having a few problems i have tried to join this group about 3 weeks ago and still cnt get on i wonder if and when i will be accept as i have just moved house and got loads of stuff to put on eg brown leather sofa , shed, table +chairs bed lots of furnture and lots more many thanks
Jackie Butcher said,
March 29, 2009 @ 7:10 am
I am the moderator for Texas Saint Grapevine on Yahoo Groups and I have not been able to convey important dog show information on my site so that our group can have this information to go forward on planning their shows. How long will our site be down. At this time , I cannot post messages.
Thank You,
Jackie Butcher
Texas Saint Grapevine
Team ZR1 said,
March 29, 2009 @ 8:57 am
as of Sunday morning I could not even get to my group, it said I was not even a member and login failed !
I also could not login to rocketmail saying I was not registered !
As of 9 AM it now allows me to login to my yahoogroup managers webpage.
Priestess Jean said,
March 29, 2009 @ 12:01 pm
Simply blogging about something is NOT communicating.
You should send a global message to all users, to keep
us informed when somethig affects us. I don’t normally
read blogs, and I shouldn’t have to hunt for information
which ought to be provided to me directly.
Cathy Henderson said,
March 29, 2009 @ 12:20 pm
Dear Melissa
One of my group members has just written to me telling me that she just wrote 2 messages & seemed to have lost them both. The second is almost the same as the first. She re-did the first one because she had lost it.
She says that when she pressed Preview, only a small portion
of the message appeared. And going back, showed nothing.
I know you are working hard to fix the problems but I wasn’t sure if anyone else was having the same problem. It is not a duplicate message – it seems to be a message that disappears after the Preview button is pressed.
Thanks.
Joyce Whatley said,
March 29, 2009 @ 1:26 pm
I have tried for months to get into a group and have not succeeded, as yet. First, you said my zip code was not in the U.S of A, then it was “was I from the future??? and “you” would not accept my birth date, then you would not show me the “code”! One day I got through the first step…the email. “You” said I had to wait to be accepted via email. I am still waiting to be approved.
Thanks so much. I have heard that the group that I would like to get into is very useful for my occupation. I would love to find out.
Sue Hudler said,
March 29, 2009 @ 3:17 pm
I have not been able to access any of my many groups since last summer using the standard yahoo sign in since I use webtv and there is a cookies issue. However, up until the last 2 weeks I could still sign in to yahoo groups using the alternate mobile sign in. Now I can’t and none of the webtv (MSN) users discussion groups seem to have found another workaround? Any chance this can be resolved so we can reach our groups? Sue
Mike Rodgers said,
March 29, 2009 @ 3:38 pm
I noticed that posts take a long time to appear. And when they do appear, they only appear on the web. My own posts do not get emailed to me. This means I do not know if the post was successful unless I repeatedly check the yahoo groups site. Why are my own posts excluded from the posts that are emailed to me?
Mike
Becky Divinski said,
March 29, 2009 @ 4:36 pm
I posted an e-mail to a Yahoo group this morning. All went well. I posted another e-mail 5 minutes later to let group members know the item of interest was spoken for. Unfortunately, I had to leave and didn’t get to see if the message was posted. I’m now back hours later, and the message did not get posted (and I’m getting lots of e-mail messages from people wanting the item and not receiving the message). I just tried to re-post the message and it’s still not working. What’s happening? One message posted fine and one 5 minutes later didn’t post.
Ray Carter said,
March 29, 2009 @ 4:44 pm
I hope something happens soon. I am about to cancel all of my groups and my email and move to some system that works. Just before I sent this comment, I was asked for my password, and then when I entered it, the system asked me for my sign in AND password again. This has been going on for a long time. At least one or twice a day when I sign into my Yahoo account, the system says it has a problem and kicks me out. And then there is the mystery of messages not showing up.
Protocols within a group are screwed up also. When I invite someone to join my group, I should not have to “approve” them. What is going on? How can so many things go wrong with programming at the same time?
If you moved locations for better or expanded service, you got dumped on. This isn’t working and Yahoo will loose lots of money in lost revenue and clients.
Ray
Ray Carter said,
March 29, 2009 @ 4:47 pm
In additiion, I have looked all over the web pages to find a way to communicate with Yahoo. Are you people afraid of customer service. Right now it sucks. Until I saw the notice on the top of my group page, I couldn’t find a way to tell Yahoo of my problems. Hell with the damn FAQs. How about some good ol’ person to person communication.
Ray
Melissa said,
March 29, 2009 @ 6:29 pm
I have been waiting for four hours for a message to post to one group today, and over two hours for another to post. Both messages appeared to post successfully, as in I received the messages that says “message posted” but they have never showed up.
I’ve noticed this problem, as have members in various groups I belong to, for at least two weeks, possibly longer. It’s really getting ridiculous. The responses from customer service are completely useless–if and when I actually get any. Several groups I belong to have moved their main discussion boards off of Yahoo because this happens so frequently and with so little warning and/or successful resolution.
alfie said,
March 29, 2009 @ 7:40 pm
i am having trouble confirming my e-mail address back to yahoo while trying to join a club. help me please thanks Al
Geeeo said,
March 29, 2009 @ 7:50 pm
All I can say is that when the change-over started, I completely lost the ability to open my yahoo email. I tried fiddling with cookie control, firewall settings, “expert” instruction strings, and lord knows what. Must have spent several hours getting nowhere. Finally contacted Yahoo tech service and got an automated “we’ll definitely get back to you within 24 hours” to my alternate email address and that was all. Spent the next ten days watching the number of inaccessible emails accumulating in my Yahoo email inbox.
Just a couple hours ago I turned off my Computer Associates Firewall, turned on Windows Firewall, reduced the security settings to minimum, and ~finally~ got access to my email and about 250 unread emails.
It was the first trouble I’ve had with Yahoo in something like ten years and it has been rather, err, TOTAL. Whatever you Yahoo workers did, you could use it as a Weapon of Mass Destruction. Turn it loose on Al-Qeada and they’ll be back to using payphones.
GG said,
March 29, 2009 @ 8:36 pm
why cannot i respond to a message from the digest of my group? when i hit ‘respond to group’ it just pops us a blank compose message screen to the group and does not reference the original post i am responding to.
VASVW said,
March 29, 2009 @ 11:52 pm
Unable to access the messages directly. Get the followiing error:
PythonError:
when clicking on “Messages” in the Menu
shakir masood said,
March 30, 2009 @ 12:36 am
picture was not show in the mail and attachment opening problem.
please help me.
Lynne Ayton said,
March 30, 2009 @ 2:04 am
We all know problems happen but when they do, couldn’t we have an up-to-date list of the known problems which we could click on to get their status and an estimate of when they will be solved? I have looked everywhere but the information is all scattered in blogs, or not there at all.
A little communication would go a long way and save a lot of frustration.
Charlie said,
March 30, 2009 @ 3:44 am
This is getting ridiculous, for the past weeks it has taken hours for messages to appear on the group and some never even made it into inboxes. And now when I went to my group, all my messages are in the wrong order. I have a message from 2005 showing up suddenly mixed with messages from various years.
I have a RP group and we’re VERY active, I don’t need this kind of trouble, I’m writing the messages into stories and that has now been made impossible. THANKS yahell, for screwing that up as welll
Mark said,
March 30, 2009 @ 5:00 am
HI,
I am a member of the above listed group. A few weeks ago I started having a problem viewing photos in any of the groups I am subscribed to, It seems I am the only one in the group having this problem. It seems to have happened about the time all stuff in these comments has happened. I do not recall making any changes that should have effected being able to see the pictures. I can still see pictures in the rest of yahoo.
The pictures I am not seeing are:
The picture in the main group page.
The pictures in the photo section including all the album cover pics.
Pretty much any pics in any of the groups I am subscribed to.
Any help would be appreciated.
Thanks
Mark
Geeeo said,
March 30, 2009 @ 11:18 am
I guess I shouldn’t have tipped my hand and indicated I was finally able to sneak into my email inbox after changing firewalls: they’ve plugged that hole now too. I can’t even get CLOSE to my email now.
Janice Webb said,
March 30, 2009 @ 2:35 pm
When I go to my groups, even those owned by me, I cannot get into any files. It’s acting like I’m not a member at all. As a owner of four groups, and a Mod for others. This is extremely hard on me. I hope you can fix this for me VERY soon
Again Janice Webb is my name, and my email addy is jwebb1ster@gmail.com
Now my yahoo # is jnc_webb
Again this is urgent for me. I’d hope you’ll reply soon.
Janice
Melissa said,
March 30, 2009 @ 3:11 pm
Yahoo? Are you there? I posted yesterday about the many hours long delay and other issues, well, guess what? Of the more than dozen messages I posted yesterday to various groups, two made it. Now, I get the joy of going back and *trying* to recall what I said in my first response.
I’m absolutely with the person who said he was about ready to move his groups and e-mail to a service that works; this is just ridiculous. It is absolutely impossible to reach a Yahoo tech support person–unless it’s for a paid service, and even then, you’re likely to need to block out a couple of hours of time, and be prepared to be bounced back and forth. I have already moved three domains out of Yahoo Small Business web hosting services because of these and other service issues, and am in the process of removing another one–which would already have been done, save that–yet again–I was given an incorrect transfer authorization code.
What is going on at Yahoo HQ? E-mails from years past turning up, e-mails never getting there at all, some e-mails taking longer than even the worst postal mail route to be delivered, group messages not posting, files disappearing…do you actually want us to keep using your services? If you want us to leave, please, just say so and we’ll go. Spare us all the headache, hmm?
Melissa Daniels said,
March 30, 2009 @ 3:29 pm
@Melissa,
Please email me the names of the groups that are having issues– you can email me at yahoogroups [at] yahoo [dash] inc [dot] com
-Melissa
Melissa Daniels said,
March 30, 2009 @ 3:40 pm
@Janice Webb,
I’m sorry you’re having trouble. However, you’ll need to file a ticket with Customer Care– if you still do not get the help you need from Customer Care, please forward me the CC ticket (yahoogroups [at] yahoo [dash] inc [dot] com) and I’ll follow up for you.
You can reach customer care by going here: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html
-Melissa
bikash said,
March 31, 2009 @ 2:25 am
I was receiving mails from DilSeDesi Groups but now a days i m nopt reciving any sort of mails. wat the problem is ???
Piercebday said,
March 31, 2009 @ 4:43 am
New messages refuse to show up on my computer. I changed my profile to have them sent to my email at above address but am not receiving any new messages.
majid said,
March 31, 2009 @ 5:06 am
hjkvjhg
Toni Ann said,
March 31, 2009 @ 5:55 am
My group in Online Angels. We are still not receiving messages that are posted. Also receive replies but not the original message.
This is very frustrating. Any idea when it will be fixed?
Donna A said,
March 31, 2009 @ 5:59 am
My group is abc_alteredbookclub and for two days now I can not read messages, altho the yahoo recognizes me…. like “hi Donna”… At the top of the page. I’m not happy….
– Donna
Alan said,
March 31, 2009 @ 6:50 am
I’m getting single messages telling me how many messages have been posted to the groups I belong to, but theres no list of messages nor the actual messages. All I get is:
“Messages In This Digest (8 Messages)
Messages”
The rest is blank!
I don’t have time to go around surfing to find out if this issue affects any others, so I guess I’ll just have to wait until someone sorts it out.
rksingh said,
March 31, 2009 @ 7:51 am
i am not receiveing any mail from my group with effect from 05 Mar 09. Missing too much aria giovanni’s pictures. Request check and reload all files from 05 Mar onwards. Thanks
Beverly said,
March 31, 2009 @ 8:13 am
My Chemtrails group emails are going straight to my Spam. I have entered their addy into my contacts list. Think that might help? My other groups come thru fine, it’s just this one.
J Harris said,
March 31, 2009 @ 8:23 am
I am still experiencing serious drag time when attempting to post messages in our group. I sent one at 10:40 (eastern), it posted at 10:47 apparently (and that’s the time stamped..despite my knowing different).
I am also curious. Previously every time I sent a request to CS for service/technical issues, I always got a survey back. This last time, after I had expressed a fair bit of anger over the lack of competence, I got nothing. Could Yahoo be selective over who gets those surveys now?
Interesting thought…
Kate said,
March 31, 2009 @ 9:19 am
Still not getting any messages or members to approve.
Kate said,
March 31, 2009 @ 9:19 am
Still not getting any messages or members to approve. It is now March 31st.
Sharon said,
March 31, 2009 @ 9:54 am
Posting e-mails to Boy Scout Talk and Cub Scout Talk. I am not getting e-mails sent to my personal e-mail account so I can’t tell if they are posted. I know they have been posted because I am getting responses to questions that I have posted to list.
Saundra said,
March 31, 2009 @ 10:13 am
Still experiencing missing posts and significantly delayed posts, although the duplicates seem to have been resolved. I’ve been patiently hanging in there waiting for 3/31, but it’s quite frustrating to wait ever so patiently and then see a “problem resolved” notification when at least some of us and our groups are still experiencing problems
Ken Christie said,
March 31, 2009 @ 12:34 pm
Have same prob as Joyce Whatley (3/29/09). I, too, am still waiting for confirmation of approval to a group. Will, eventually, all who applied be notified of acceptance via e-mail?
jerry harden said,
March 31, 2009 @ 12:48 pm
Hello, Has the new “tweaking” caused probs with downloading? The past couple of weeks I have had trouble downloading pics from various groups. Today, I waited for five mins for a pic to download and never received it. You could see material flying into the box but no download. And it doesn’t make any difference what group it is. If pics are shown as being sent, they won’t download. Most discouraging situation.
Todd said,
March 31, 2009 @ 1:01 pm
I can’t even get into the groups I’ve joined. It treats me like I’ve not joined them yet. Even the comment I posted here a few hours ago didn’t show up.
Melissa Daniels said,
March 31, 2009 @ 2:27 pm
@ken & @Joyce,
These are not groups issues– I suggest you contact the owner of the group (you can reach them by going to the group homepage, and at the bottom of the homepage there’s a series of email addresses) and emailing them.
-Melissa
Melissa Daniels said,
March 31, 2009 @ 2:45 pm
@Saundra,
Please email me the names of the groups that you’re seeing these issues with– yahoogroups [at] yahoo [dash] inc [dot] com
Thanks!
-Melissa
ygroupmod said,
April 1, 2009 @ 6:46 am
Melissa,
Search in the message archives is still broken. It’s been broken since at least fall 2008…not a few wks, but months. There are posts on the YG mod message board about broken search dating to Oct 08.
When is message search going to be fixed? I’ve already reported it to CC and clicked on the link provided in the 3-17-09 blog. It’s still broken.
Sherri Buerkle said,
April 1, 2009 @ 7:31 am
I’m getting really frustrated. My groups, which I’m clearly members of and worked perfectly just a few weeks ago, aren’t letting me post any messages with any kind of consistency. I’ll post a comment and most comments never show up, others don’t show up for days later after the topic thread is over. It’s like I’m not even participating. Whatever is going on, it’s ruining Yahoo. I don’t see the point in even belonging anymore, but my groups are important to me, so the only option for me now is to stop posting and just lurk. I guess the people I really want to talk to I’ll just contact privately.
Melissa Daniels said,
April 1, 2009 @ 9:02 am
@Sherri,
Please email me directly at yahoogroups [at] yahoo [dash] inc [dot] com and let me know which groups are having this trouble (and if possible, the specific threads that you’re seeing this issue with) so we can look into the trouble.
Thanks!
-Melissa
Melissa Daniels said,
April 1, 2009 @ 9:19 am
@ygroupmod,
I know this issue is incredibly frustrating for many of you and I assure you that the team is working on a fix– we hope to have something out to you (the people who signed up on the list and reported the issue to Customer Care) by next week.
-Melissa
Doug Haneline said,
April 1, 2009 @ 5:17 pm
I’ve been using Yahoo Groups for years because it’s simple and reliable. But now it’s only simple. Messages are lost. Duplicates appear. The system seems stuck in molasses.
If speed and reliablility are lost, then I can’t host discussions here.
Fix the problems, please.
Sherri Buerkle said,
April 2, 2009 @ 6:22 am
Hey Melissa.
I sent the links to the address you gave me. I’m still not able to post. Do I need to rejoin the groups? But that doesn’t seem to make sense since I can see everyone elses posts. This is just strange.
Mervi said,
April 2, 2009 @ 1:02 pm
It does it again, I didn’t get one group post even it happens to be on group archive already. Is it slow posting again?
oth said,
April 2, 2009 @ 1:27 pm
Clicking on files in the Group OttawaHiTech File section produced the following error message:
“The requested document is not accessible”
This lasted for a few minutes, then things went back to normal.
Jodi said,
April 2, 2009 @ 2:59 pm
Hi, I am still having problems with my Yahoo group. I am viewing them through a browser and I am unable to see any messages posted within the last two days. I have talked to other users of the group and there are definitely messages during that time period. This has consistently been a problem for the last week or so. Please contact me if you need any further information on this issue.
David said,
April 2, 2009 @ 3:07 pm
I am having files “not accessible” in my files section, messages delayed by many minutes that I post on on my own group and on other groups delayed for up to two weeks or not ever appearing at all.
I have had my own group inaccessible, loads of problems that were posted as “fixed” still happening!
I contacted help yet again and this time they haven’t even bothered to reply! Looks like everything Microsoft gets involved in soon gets bogged down in needless bells and whistles rushed out way before they can get it right and the whole caboodle just keeps crashing.
Robert Mader said,
April 3, 2009 @ 12:04 am
Yesterday I started a new group. HaysvilleFarmandGardenNews
groups.yahoo.com/group/haysvilleFarmandGardenNews
As of yesterday evening, I cannot access my group as Owner.
I cannot manage my groups. I can’t change anything. I went out and russled out 13 members who joined my group successfully. I am getting their E-mail. They are getting mine. WHY Dont I Have ACCess To MY Group as Owner????
What Can I do???
Robert
shyam said,
April 3, 2009 @ 6:37 am
Hello, Has the new “tweaking” caused probs with downloading? The past couple of weeks I have had trouble downloading pics from various groups. Today, I waited for five mins for a pic to download and never received it. You could see material flying into the box but no download. And it doesn’t make any difference what group it is. If pics are shown as being sent, they won’t download. Most discouraging situation.
Judy said,
April 3, 2009 @ 8:16 am
When something ain’t broke don’t “fix” it!! Why do you keep messing with things?? leave well enough alone!!! My goodness.. you take the pleasure out of having groups!!!.. come on now, please let it be.. don’t go making changes, whee they aren’t needed or wanted!!!!!
Sherri Buerkle said,
April 3, 2009 @ 9:14 am
Melissa,
So basically, I can access my groups, but only if I log onto Yahoo and go into each group site. I can’t access them from my email inbox like I used to do two weeks ago. Seriously, I can’t go into each group site and answer emails that way. It’s too much of a pain. Something is definitely broken on your end.
Trisha said,
April 3, 2009 @ 6:58 pm
Hi: I’m having problems with Yahoo sending every message to me for moderation even though the moderation option isn’t turned on. How long does this last? It’s a new group but we all know each other and it’s just kinda frustrating.
Saundra said,
April 4, 2009 @ 10:52 am
Melissa,
Ummm . . . things are getting worse, not better. I am now seeing TWO + DAY delays between the time messages are posted & they show up in my Inbox. Today (Saturday) I’m receiving posts from Thursday. Some posts are showing up in a timely manner, but the majority seem to be getting stuck in a Y!G black hole for hours and days.
This is BEYOND discouraging. Rather than rolling out new features for a broken system and looking for MVPs, how about getting the simple stuff like message delivery fixed FIRST?!
Earl Sammond said,
April 4, 2009 @ 6:52 pm
As of Thursday night, early Friday morning I am not receiving any freecycle messages!
David said,
April 4, 2009 @ 8:34 pm
I am still not receiving all of my messages, and many that I do receive are 2-3 days late.
Some of the messages are arriving at my email in seconds. Others never arrive. And others arrive in days.
What good is it to have them sent to my email address if I have to check the website several times a day to get the messages not sent to me?
This is beyond frustrating!
Please fix it!
David
Melissa Daniels said,
April 4, 2009 @ 10:51 pm
@Earl & David,
Based off of the emails you provided here I can see that you both have .verizon.net email addresses– currently, some Verizon users are experiencing delays in message delivery. We are working with Verizon to rectify these issues.
-Melissa
Thom. said,
April 4, 2009 @ 11:04 pm
To the kind people at Yahoo:
I have been a member of Yahoo since December 2002, but I do not remember experiencing very serious problems in the reception of my e-mail. Friday I noticed an absence of e-mail received from late morning into the late evening and then only a message or so. Saturday I began receiving e-mail 8 a.m. EDT to 2 p.m. Then no e-mail whatsoever. This is most unusual. My primary ISP is Erols/RCN.
ramsram said,
April 4, 2009 @ 11:37 pm
i operate with several yahoo groups my gmail id as the preferred/ default id. i receive all incoming mails and except for one group all my outgoing mails are successful. with this one group all outgoing mails bounce from gmail server, which says it is some MX issue. all settings are the same. what is happening?
Lance said,
April 5, 2009 @ 5:44 am
I can no longer attach files to an e-mail message to my groups. A message goes through with no attachment via e-mail, but the photo or video clip does not. What is the problem?
Lance
Margaret said,
April 5, 2009 @ 9:40 am
I am not receiving all of my messages, even the ones I’ve posted. My husband is having the same problem. He gets some emails that I don’t and vice versa…very frustrating. Neither one of us has ever had this problem before.
You know the old saying….”If it ain’t broke…don’t fix it”. Well, I don’t know what you changed or “fixed”, but nothing is working properly now. I do hope you get this problem corrected very soon.
Thanks,
Margaret
Alan said,
April 5, 2009 @ 11:27 am
No “group” emails or any others for 3 days?
Becky Hawley said,
April 5, 2009 @ 11:49 am
I get digest for most of my groups, and have also had no messages for several days.
Dorothy said,
April 5, 2009 @ 12:12 pm
No group messages received, even the ones I posted for 3 days now
Paul DiSanto said,
April 5, 2009 @ 7:45 pm
Iam recieving a message that says “Unable to deliver your email to this adress” also You don”t have an email account with us . This has been happening recently I know I have an account,and Iam using the right email adress and password. and my messages aren”t being delivered. This is very fustrating, this is April6th does anyone know when this will strighten out? Thanks Paul DiSanto
Thom. said,
April 5, 2009 @ 8:56 pm
Question for the people at Yahoo:
Like many Yahoo users who have posted on this blog, I am very concerned about reception of e-mails from my Yahoo groups and even personal e-mails that I should have received by now. I fear that they have gone astray and I will never receive them.
Steve said,
April 5, 2009 @ 10:08 pm
Ive had problems with keeping membership. About once a month i find i have to keep re-joining my group. Its not horribly hard to fix but it gets quite annoying.
schmice said,
April 6, 2009 @ 2:42 am
Still cannot post messages or forward them to my readers. Don’t know what to do. Very frustrating. second request.
Name of Yahoo site = Israel Commentary
Anthony said,
April 6, 2009 @ 10:30 am
I am not receiving any e mails from the yahoo groups I belong to since 5/4/09
can you please explain why..thanks.
Susanne said,
April 6, 2009 @ 11:42 am
Receive Daily digests from all my Yahoo groups, but when Itry to visit the group websites, all of them act like I’m not a member even though I showed as being logged in. When I logged out and treid to sign in, Yahoo refused to recognize my ID. Is anybody working to fix this?!
Kim said,
April 6, 2009 @ 1:46 pm
I am still having trouble with a number of things.
I do not get notifications in my mail that I have pending messages.
I do not get notifications that someone has subscribed or unsubscribed.
Sometimes when I do approve the post, it never comes to my inbox.
These troubles have been going on for well over a month.
Any suggestions?
Kim said,
April 6, 2009 @ 1:48 pm
I am still having trouble with a number of things.
I do not get notifications in my mail that I have pending messages.
I do not get notifications that someone has subscribed or unsubscribed.
Sometimes when I do approve the post, it never comes to my inbox.
These troubles have been going on for well over a month.
Any suggestions?
Patty said,
April 6, 2009 @ 3:52 pm
Melissa, I’m not getting all the emails from the groups I own. I’ve got hotmail. Is there a problem there? I’ve also had various people in my groups tell me that they are getting no digests or that some digests have skipped some posts. These people have comcast and yahoo and other addys for their emails.
They’re also getting the 999 error messages when trying to look at pictures, as am I.
2eighty8 said,
April 6, 2009 @ 5:08 pm
If anything, it’s worse. It’s slower, and freezes a lot easier than before. I’ve tried it on several other computers and it’s the same thing.
Erika said,
April 6, 2009 @ 5:58 pm
I m in many yahoo groups and for the past week or so its like all my groups have gone away in cyber space i dont get my diegest and if i do they are a day or two late ? help please!!! i love yahoo groups! i miss them! thank you so much!!
mary said,
April 6, 2009 @ 6:11 pm
The most successful and professional network for physicians. If you want to make friends with physicians or you are a physician, then join us now at___ http://www.medtime.org/i/joinme. ___There are many people like you are waiting to get to know you.
K said,
April 6, 2009 @ 6:51 pm
you guys.. .FREAKEN SUCK. I can’t even upload. Wtf are you doing, sitting on your butts? fix the problem already.
Linda Merrill said,
April 6, 2009 @ 8:24 pm
I am unable to post to my group, either via web post or by replying to group. When I visit group, no messages are shown to me. I keep getting a message saying “You are not a moderator.” Well I know I’m not a moderator, I am a member trying to chat with my group members. Any suggestions?
Fran Pullara said,
April 6, 2009 @ 8:39 pm
I belong to a Yahoo group called Collective Journey and I am missing several messages to my Verizon account. When I go to the Yahoo groups website, they are there. Is there something I should do to get back to receiving all messages? Or is this a Verizon thing? I am not having trouble with any other lists I belong to. Please advise.
Nancy said,
April 7, 2009 @ 6:00 am
OK, this is getting rediculous. I still can not even sign-in on my group site not to mention manage it. It has been over a month now. On the blog you make it sound like all your “hiccups” have been fixed. Well, they have not. What is going on?
Becky said,
April 7, 2009 @ 8:51 am
None of my group’s members have received their emails (individual, daily digest, special notifications) since the 26th of March. My members have a variety of email domains which would leave me to believe that the issue lies with Yahoo/YahooGroups rather than with my members email providers.
Please advise.
Vanessa said,
April 7, 2009 @ 11:49 am
I’m having a different problem with Yahoo Groups. The website continually wants me to Verify I’m me by putting in my password when I try to edit my membership of one of the groups I am in. When I do it takes me back to the starting page of the Yahoo Groups website (the one you get to first) as it would be if you were not logged in although it has my name at the top but I have to click on the log in link and put my password in again to get the list of my groups up. It took me half an hour to change my membership of one group to web only. It is not anything like a virus at my end because my computer has just been scanned and it was virus and spyware free.
Caljamscott said,
April 7, 2009 @ 1:22 pm
These aren’t hiccups they’re more like convulsions.
vankirkmarilyn said,
April 7, 2009 @ 2:08 pm
Yes I just want to kow why I was dechine to join the cycle groug.I have been a yahoo messager member for years now.i talk to family mainly on it and very few friends.I tried to join the cycle groug because my neice got a beauitfull table and set chaors from htere and I am interested in alot stuff but was very disappointed when my invite was return as deneid.It gave no reasons why just said I couldnt .I was very upset for thts been the first time I have ever been reject to join in a groung on yahoo.Please let me know why,comfuse
Leahtoe said,
April 7, 2009 @ 2:27 pm
I belong to several yahoo groups and am set up to receive the Daily Digest of posts in one email per day on my yahoo email account. As of April 3rd, I stopped receiving any messages from these groups, even though when I log into them, I can see there have been several postings. Some of my groups still send me the daily digest.
Why have I stopped receiving an email with the daily digests from some of my groups? How can I fix this?
Why has there been no update to the problems with the Yahoo Groups since March 26th when there are obviously still issues with it?
Lonnie Anderson said,
April 7, 2009 @ 2:41 pm
I don’t receive any emails any more from the sewing group. I really miss them. I learn a lot from the group.
Kate said,
April 7, 2009 @ 2:48 pm
As of today…my group no longer exists! HELPPPPPPPPPPPPPPPPP!!!!!!!!!!!!!!!!
Matthew said,
April 7, 2009 @ 5:08 pm
The search functionality appears to be broken. In the group HOYARDSALE, I have yet to enter a search term that will return any messages more recently than March 11.
Melissa Daniels said,
April 7, 2009 @ 5:47 pm
@Matthew,
This is a known issue, and the team is currently working on releasing a fix to affected groups. (It’s important to note that the release will only go out to groups that have reported the issue– so to report the issue, please follow the instructions contained in this post: http://www.ygroupsblog.com/blog/2009/03/17/groups-search-update/)
-Melissa
Melissa Daniels said,
April 7, 2009 @ 5:49 pm
@Leahtoe,
Just out of curiosity, did/do you have your email settings set to digest?
Either way, please report this issue to Customer Care: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html
This way we can begin to investigate the issue (we need additional information that you can provide on the CC help form).
Thanks!
-Melissa
Melissa Daniels said,
April 7, 2009 @ 5:51 pm
@Kate,
Did you report this issue to Customer Care? It’s possible that your group was temporarily unavailable, or, there may be a separate issue all together. Without the correct information, I can’t provide you with the assistance you need here. However, if you report the issue to Customer Care: http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/general.html they’ll ask for the appropriate information and can begin to investigate (and hopefully resolve) the issue.
If you still have trouble please forward me your Customer Care ticket yahoogroups [at] yahoo [dash] inc [dot] com
-Melissa
Ruth Thompson said,
April 7, 2009 @ 6:29 pm
As of April 3rd, I stopped receiving any messages from DemsAbroad, even though when I log into them, I can see there have been several postings.
When will this be fixed?
Thank you
Leslie Rich said,
April 7, 2009 @ 6:39 pm
I just checked and my group isn’t listed in the directory. I’m wondering why. Could anyone please advise whether there’s a delay between the creation of a group and it’s being listed? My group is a fairly recent creation…but it seems to me it’s been around long enough so it should be listed. Please advise. Thanks.
Melissa Daniels said,
April 7, 2009 @ 8:46 pm
@Leslie Rich,
Hmm– when I just did a regular search for your group name (the one you provided in the URL here) it came right up in the group search. It shows that you created your group March 22nd. It does take a day or so to index new groups/have them show up in search results, but since your group is showing up, I’m not sure where you’re running into the issue.
If you’re having trouble with a different group (not your auctions group) you’re welcome to send me an email at yahoogroups [at] yahoo [dash] inc [dot] com.
-Melissa
Terry said,
April 8, 2009 @ 6:35 am
Is there an official Yahoo Group to update us
on what you are doing about the increase
on Yahoo Group Spam ?
Patty said,
April 8, 2009 @ 12:13 pm
Melissa, I’m on individual emails for the groups I own and I’ve not gotten any from someone who is on AOL now for a week. But one of my mods who has Gmail is getting these, while I don’t on Hotmail. I’m getting other posts from that group though. Ideas?
Leslie Rich said,
April 8, 2009 @ 1:57 pm
Melissa…
On the home page of the group there’s a link that says the group is listed under the auctions category.
When I click on that link it takes me to:
http://tech.dir.groups.yahoo.com/dir/Computers___Internet/Internet/Auctions
And my group doesn’t appear to be listed.
Please advise.
Thanks.
Pat O'Connor said,
April 9, 2009 @ 4:42 am
Many of us in several groups that I sponsor keep getting this message from mailserve@overture.com:
Yahoo! Search Marketing
Thank you for contacting us. This automated response will be the only one you
receive for the email you’ve submitted.
To ensure the security of our advertisers’ account information, we now require
all advertiser inquiries to be submitted through our Support Request form.
etc.
———
Why is this happening and why does Yahoo not fix the problem. I wrote to customer service regarding this and received NO response.
Thanks for any help you can give.
Terry said,
April 9, 2009 @ 6:57 am
The reason for delays in mail from groups and
other problems of group messages is most likely
due to an increased level of spam in Yahoo Groups.
All moderators and Group Owners should immediately
help the Yahoo Team by going to their group, now and
editting them so all messages are moderated.
Moderated Messages is the way to go as spammers
dont like to hang around, waiting for messages to be
approved.
Bob Bruce said,
April 9, 2009 @ 11:00 am
Email verification isn’t working. One of my members gets some sort of server error or server unavailable message. My tests on a new account give me a “Sorry the verification email has expired” and that it’s only valid for 5 days. The verification link in the email is activated within 30 seconds of receiving the email. I’ve tried this several times with the same result.
Bob
cajunlou2u said,
April 9, 2009 @ 7:50 pm
I am an owner of serveral groups. We still have trouble trying to login to our groups, members are complaining they can’t get on the group, Moderators can’t get on to approve new members or messasges. One of these groups has around 3000 member and it is heart-sickening. HELP You new system just is not functioning well at all.
Cathie said,
April 11, 2009 @ 2:52 pm
Well, guess what.. we are back to the SAME PROBLEM today, 4/11.. mail delayed for several hours, some duplication..
and, NO, the reason isn’t spam, or anything needing my group (which has been going strong for like 10 years) to be moderated..
Jon Baldry said,
April 18, 2009 @ 11:39 am
Hi there,
On 03/30/2009 I sent the email with two full headers for repeated digest messages from Glossop Freecycle as per the blog above. I’m still getting repeated messages (Sometimes hundreds a day) from this group. This is the only group I’m getting thes repeated messages from (I’m a member of several groups) and I was wondering if there a fix due any time soon?
Many thanks for your time,
Jon Baldry
gopi said,
April 23, 2009 @ 8:25 am
Email verification isn’t working. One of my members gets some sort of server error or server unavailable message. My tests on a new account give me a “
Mahbub Sobhan said,
April 24, 2009 @ 11:06 am
This is a wonderful steps. I really appreciate this. And i wishes all the success . Noble 3462
Bill LaBarr said,
May 1, 2009 @ 6:13 am
Quite frankly I am so disgusted with Yahoo and the inability that it shows in helping to resolve simple problems, I am considering putting my group elsewhere. Now they have this Captcha thing which makes it impossible for me to send outgoing Yahoo mail. Supposed to stop spam. So I have decided to simply use my Hotmail account or my bellsouth e mail. Also the constant changing of the category is another issue. This is not what I paid for when I registered my domain with Yahoo. When is Yahoo going to learn to respect its customers. That is why they are losing business. It is like trying to turn a battleship around. They never learn. It is not a customer friendly site.