Groups Update: Message Search, Moderator Logs, Bounce Management
I wanted to keep you all up to date on a few issues that might be impacting your experience on Yahoo! Groups.
Message Search: Some of you may be experiencing issues with the message search feature within your group. This bug may present itself by either returning no search results or only partial search results when using the message archive search feature. In the past we have been able to solve this problem on a group-by-group basis by manually re-indexing affected groups when we become aware of the issue. The bad news is that this fix isn’t currently working. The good news is, is that we’re working on a permanent solution that will prevent the issue from happening in the future. We know that this issue can be frustrating for those of you looking for particular messages, but we assure you that the team is working hard to restore this feature for the affected groups.
Moderator Logs: Some of you may have noticed a lapse in your moderator log records. Our team has resolved the issue, and all of the logs should be up to date (but you might notice a few of the logs are now out of order or are displaying the wrong date or time).
Bounce Management: As many of you have noticed, the bounce status on the member page is no longer working correctly. This is manifesting itself in three ways: bounce history numbers are showing as “0” instead of the correct amount; the “Send Reactivation Request” button is not actually sending reactivation requests; and members are being listed on the bounce page even when they are no longer bouncing. We understand what is causing this problem and are working on a fix, and will update you as soon as the problem has been resolved. In the interim, if you or a member of your group is in bounce status they can “unbounce” yourself by going here : http://groups.yahoo.com/member/preferences/email/view and clicking on the “unbounce” link under the bouncing email address.
If you are experiencing an issue with Groups that is not listed above please be sure to contact Customer Care . Please note that anytime you report an issue to Customer Care, you are creating a “ticket” for our teams and is the first step in resolving the issue.
Thanks for your patience as we work together to make Yahoo! Groups better!
Melissa Daniels
Yahoo! Community Manager
oth said,
February 21, 2009 @ 5:09 pm
We are one of the Groups experiencing no search ability on our message archives – this could not have come at a worse time for us.
Our Group which has been semi-dormant since 2002 has recently come to life (it is a pension Group for a company that has just gone chapter 11), with the group more than doubling in size in a very short time, and the message volume increasing by 30 fold or more. Many new members are not familiar with Yahoo Groups (some don’t even know how to use email properly), so even without the Search problem we have a hard time keeping the caos at bay.
Please “team” – help us by fixing the Search problem quickly.
Sherrii Reinhardt said,
February 21, 2009 @ 5:12 pm
I need to discuss something with Melissa Daniels, Community Manager. Is there an email available?
Thanks
Charmaine Voisine said,
February 22, 2009 @ 2:10 am
I am one of the group owners having an issue member bouncing showing as a 0 bounce history and this has like I said for the past month been going on for a month or so.
When is this issue gonna get a fix?
Thank you.
Charmaine
Group Owner
MDMHM said,
February 22, 2009 @ 10:00 am
Please fix the bouncing members issue. Has been over 1 month & can’t see where it is being worked on. I filled out the customer care form & within a few days was sent a survey to rate the fix. I gave the survey very low marks because the problem wasn’t fixed.
Gordon Strause said,
February 22, 2009 @ 1:14 pm
It hasn’t been a month for the bounce history problems, but we agree that it’s been too long. The good news is that we hope to be able to have a fix in place in the coming week.
The message search issue is a harder one, unfortunately, so I wouldn’t expect a fix before the end of the first week of March. The good news here is that this fix should be a much more stable, permanent fix than the one we have used to fix message search problems in the past.
In the past, we would simply reindex message archives that had become corrupted, which would (at least temporarily) fix the problem for that group but wouldn’t prevent the problem from recurring or help other groups.
Now, we are working on a much more fundamental overhaul of this system that should make message search for all groups much more stable and reliable. We’ve been working on this for awhile, but the surge of recent problems with message surge have pushed us to up the priority on this one dramatically. And we are close to having the new system ready to go to QA.
- Gordon
Yahoo! Groups
cindy said,
February 23, 2009 @ 8:12 am
why is there so much pronography on the fortfrileyclassifieds, im very upset with this. this is not a rated XXX site
Jim Gregory said,
February 23, 2009 @ 8:43 am
Melissa Daniels:
When do you expect the search engine fix to begin working? This has shut my company down as it is integral to everything I do.
Jim G
Shyrl said,
February 23, 2009 @ 10:15 am
I am not receiving any emails from the groups I belong too.
I see where one I sent on Februay 19 bounced would this have anything to do with me not getting any of the messages from there. Until this morning I was able too sent and they got them now I am not able todo that!
Whats going on
Shirl
Mary said,
February 23, 2009 @ 10:58 am
Hmm, I am receiving multiple copies of the same email message — more than 30 since yesterday afternoon! A couple of other people in my group have also been receiving multiples of this message. I don’t know if this is related to the problems described in the blog posting, but thought I would throw it out there and add to the pile
Sue said,
February 23, 2009 @ 1:06 pm
I am also having a problem receiving multiple copies of the same email message. It started happening this morning around 10:30.
Kashy said,
February 24, 2009 @ 8:47 am
Members are still reporting the multiple email issue, is anything being done about it? I have people complaining about being sent the same message 8-9 times, did someone at Yahoo fall asleep with their finger on the ’send’ button?
Can you let me know if you’re working on the issue?? Please??
Charmaine Voisine said,
February 24, 2009 @ 10:19 am
Does anybody part of the Yahoo Team have any idea when a “fix” is gonna be pushed thru for the bouncing members,
It is really getting frustrating to say the least not being able to do reactivations.
Thanks so much in advance,
Charmaine
Melissa said,
February 24, 2009 @ 11:20 am
@Charmaine,
Unfortunately, I can’t provide you with a firm date/time but I can assure you that the team is working hard to resolve the issue as fast as they possibly can.
Thanks for your patience– I know the issue is frustrating.
-Melissa
Melissa said,
February 24, 2009 @ 11:22 am
@Kashy,
If you could please report the issue to Customer Care http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html and be sure to forward to them the full message headers of the duplicate messages, that would help the team resolve the issue.
You can find out how to send the complete message headers by reading an old post, here: http://www.ygroupsblog.com/blog/2008/11/27/duplicate-message-bug/
Thanks!
-Melissa
Melissa said,
February 24, 2009 @ 12:15 pm
@Sue, @Mary, @Kashy,
I’ve emailed each of you as well regarding the duplicate email issue. Please let me know if you did not receive my message or have any trouble.
y_groups_team [at] yahoo [dot] com
Thanks!
-Melissa
Sue said,
February 24, 2009 @ 1:18 pm
Melissa,
No one else in my group mentioned about receiving the multiple messages and I have stopped receiving them, so I assumed the problem has been corrected. If I have the problem again, I will post on here.
Thanks
Sue said,
February 24, 2009 @ 1:20 pm
Oh, I forgot to mention we did not receive multiple messages in the group’s website, only in my emails.
devin said,
February 25, 2009 @ 1:28 pm
Attachments: (to view, click Attachments under left navigation bar)
tthere is no links listed in the
message. nothing in the left hand navagation bar either. I thought yahoo was allowing attachments in the archives sections it still says exclude from group site.
joyceemenon said,
February 25, 2009 @ 10:19 pm
I am not able tosee thew photographs in the attachment
I getonly red scross in place of anyphotographs
dodo alnamr said,
February 26, 2009 @ 2:58 am
The number of members because of a problem which is called the “unbounce half I do not know what way to stop this problem
John said,
February 26, 2009 @ 8:11 pm
Hi Melissa,
I have an unusual situation with a group. The owner is no longer active, and the moderator’s email shows to be bouncing. Hence there is no way to get any help on a specific matter with the group! Another member is as equally frustrated as I. What should we do?
Thanks,
John
Melissa Daniels said,
February 27, 2009 @ 4:21 pm
Hi John,
Unfortunately, this isn’t as an unusual of a situation as you might think. Abandoned groups is a prevalent issue and we’re currently working on a solution to address the problem. In your particular situation, if there’s another moderator or owner of the group, you can try petitioning them for moderator privileges to curtail this issue in the future.
I’m not sure what you mean by “specific matter with the group”– if you’re experiencing difficulty with the group itself, you can report it to Customer Care, or you can shoot me an email at y_groups_team [at] yahoo [dot] com.
-Melissa
susanne said,
March 1, 2009 @ 7:29 am
I have tried and tried to unsu and not receive email from one group for blood clots and I keep getting emails no matter what I do. Does anyone know why this is. Yahoo Help………………as I will take off all my groups then
Butch said,
March 1, 2009 @ 3:56 pm
Nice to see an acknowledgment of the malfunction with Messages search, but it’s been a problem at our group, continuously and without relief, for at least *seven weeks* now (reported twice to Customer Care). We know we’re not the only group that’s experienced the glitch for that long. Seven weeks (or more) and still no fix in sight??
Kathleen - moderator GTA drumming said,
March 2, 2009 @ 10:43 am
Search has been broken for seemingly several months now and we are really suffering. We rely on this function to search out events which are posted related to facilitators or teachers — 450 people on the membership list.
What’s the expected turnaround time for a fix. This is pretty basic functionality, and leaving it broken for this long, is really unacceptable.
I am considering moving everyone over to Facebook —
Kathleen
Melissa Daniels said,
March 2, 2009 @ 4:32 pm
@Kathleen,
I understand your frustration, but I assure you it has not been several months. In fact, it’s only been a few weeks. We first reported this outage on February 20th. I can assure you that the team is working to resolve the issue, and as soon as it’s completely resolved we’ll post about it here.
Thanks for your patience.
-Melissa
Melissa Daniels said,
March 2, 2009 @ 4:48 pm
@Butch,
I know the issue is frustrating, and as I mentioned to Kathleen above, the team is working hard to resolve this issue, but unfortunately, it’s a bit more precarious than anticipated. We’re all aware of how important search is to each of you, and how badly you all want it back, and are doing our best to get things back up and running as soon as possible.
Thanks for understanding.
-Melissa
Melissa Daniels said,
March 2, 2009 @ 4:51 pm
@susanne,
Please report this issue to Customer Care– you can contact them by following the link below.
http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html
After you contact Customer Care, if you’re still having trouble, please send me an email at y_groups_team [at] yahoo [dot] com and forward the email that you received from Customer Care, and I’ll see what I can do.
Thanks.
-Melissa
Arden said,
March 4, 2009 @ 2:31 pm
I am receiving multiple emails, but only when our club chair sends messages via his distribution list. If he sends only to me, no problem. I see that this has been an issue since first reported on February 24. What is the status of fixing the problem?
George Brooks said,
March 10, 2009 @ 9:42 pm
Yikes!
I’m new to this list. I thought maybe someone could help me.
I know about Yahoo Briefcase closing up.
But where are my photo folders? Where did they go?
Can I still get to them?
I hope someone can help me with this…
George Brooks
GBrooks9@tampabay.rr.com
John said,
March 11, 2009 @ 11:34 pm
Yahoo seems to have lost our message database on our site. How long before we can get it back please? The front page lists the recent messages but you can’t find them when you look.
John
Melissa Daniels said,
March 12, 2009 @ 11:34 am
@John,
I’ve emailed you about this– your group should be fine by now… let me know if you are still having trouble.
-Melissa
John said,
March 12, 2009 @ 1:40 pm
Have got back the access to messages, thank you. Can’t download the files from the Files Download area.
Pictures access seems OK
John
Stathis Markopoulos said,
March 13, 2009 @ 1:59 am
We have a group and also the sad problem with the bouncing messages.
Some of our members don’t get messages anymor.
I tried to unsubscribe them and subscribe them again but nothing changed…
I read your messages about the problem and wait for the FIX…
I tried the http://groups.yahoo.com/member/preferences/email/view
link but there I found only my e-mail addresses.
How can I do the same for the rest of the group members?
Can you e-mail me an answer please?
Thanks in advance,
Stathis
lalilangel01 said,
March 14, 2009 @ 12:18 pm
Hi I see where several people from yahoo are saying the search feature is a recent problem. It is listed in these blogs that it has only been out for a few weeks, since Feb. 20th. The search feature went out in my group in the middle of December 2008 and it has not ever came back up. I emailed yahoo on December 21st about the problem. I use this feature several times a day. So I know for a fact that this has been an issue for months. I have dealt with it for months now. I am getting very frusterated with Yahoo as are most on here. I was told when I emailed on Dec. 21st that my group would be put in the priority list for fixing the problem. Other groups which I am a member who do not use this search feature have had there search feature become operable again, yet my group, which was supposed to be a priority since I emailed has not…….how does that work???
I would just like to reiterate to yahoo, this is not a new problem which occured within the last few weeks. This has been happening for 3 MONTHS at least in my group! And I emailed you and got a response so you should have had this problem fixed already.
Ian Caldwell said,
March 16, 2009 @ 4:19 am
As of today, 16 March 2009, the search function is working now for my yahoo group messages after being broken for at least four weeks. Kudos to the team at yahoo that fixed the problem! However, I can imagine that google groups would never face such a problem, and certainly not for a time of four weeks. I am considering moving my yahoo group to google groups to avoid any future problems.
Monika Marcel said,
March 16, 2009 @ 5:38 pm
Our message search will not show current messages in the search (past March 10-11th).
Also some members who have never had trouble posting are having their post being held up as possible spam.
Thank you for your help,
lalilangel01 said,
March 16, 2009 @ 5:53 pm
After seeing the new post saying the messages were back up on Ian Caldwell’s group, I got hopeful. My group messages still do not work though as of March 16th 7:50pm.
Thanks for the info on google groups.
Chuck said,
March 17, 2009 @ 5:16 am
The link listed on the blog page that is supposed to unbounce your mail doesn’t work either. It just says “connection refused” or something like that. When will this get fixed???
Monika Marcel said,
March 17, 2009 @ 9:28 pm
18 of my trusted members posts were held up as possible spam. Please e-mail me to let me know what I can do to prevent this from happening. Thank you for your time,
Kelley Daniel said,
March 21, 2009 @ 4:08 pm
Yahoo seems to have lost our message database on our site. How long before we can get it back please?
For some there is an empty blank where the word Messages is supposed to go and for others the front page lists the recent messages but you can’t find them when you look.
Also, members aren’t getting their messages.
Kelley
Moderator
galactic-roundtable
lalilangel01 said,
March 22, 2009 @ 7:02 am
My entire site is down! The messages function is no longer showing at all. It says that ftpolk_giveit_sellit_tradeit is temporarily unavailable. I do not have access to the message archieve, pending messages, or anything.
This happened without any warning. Is this just a fluke? Is yahoo working on my site?
lalilangel01 said,
March 22, 2009 @ 1:07 pm
Thanks! My site is back up and it appears to be functioning normally.
Tiffnie said,
March 25, 2009 @ 10:42 am
My Messages are still not going through, and the members post are not as well, Please can some one fix this issue, thanks
Barb said,
March 28, 2009 @ 9:25 pm
My messages are still not showing up in my mailbox. When I go to the groups on yahoo.com, they are showing that anything coming to me is being bounced back. Been going on way to long.
HELP!!!!!!!!!!
lynette said,
March 31, 2009 @ 9:53 am
I have not been getting any digest msg from any of my yahoo groups for sometime. I am having a time trying to reactivate my subscription and under my groups… all I see is soft bounce and NO activation requests made. ???
Can you tell me what to do here??
Thanks,
Lynette
rick quinn said,
April 4, 2009 @ 8:03 am
l still have a major problem with my groups bouncing. will this ever be fixed ??
rick
Sue Balmer said,
April 9, 2009 @ 7:45 am
I have a group of messages sent and received between 5 and 20 March 2009 that I can’t view and unfortunately they are really important for work I am doing at the moment. I just get a blank message box. I contacted Customer Care and got a ticket number for the issue. For anyone who has had the same problem – how long has it taken Yahoo engineers to fix it?
Sue
sarah said,
April 15, 2009 @ 8:26 am
I am bouncing and cant unbounce myself can someone help? I’m getting tired of not getting half the posts on my groups.
Maryann said,
May 6, 2009 @ 11:46 am
I was trying to do my weekly bouncing in my groups and its not working again so what is up now. This happen in February and it was down for two weeks.
Sheila Turner said,
May 19, 2009 @ 2:00 am
We are unable to use the search facility on our forum for messages since 16th March. This is very frustrating. We have complained about this frequently. My group is a health forum and we need the ‘Search’ facility to be working. Can somebody let me know if others are still experiencing problems and when is this likely to be resolved?
Sander Rubin said,
November 16, 2009 @ 6:14 pm
The search message function does not bring up any results for messages posted after February 2009. Hasn’t the problem been fixed yet?