Archive for January, 2009

Message Delay

Update: 9:27 am PST: The backlog has been worked through and message delivery has returned to normal.

This morning (January 13th) from 6:00-7:00 am PST message delivery from Yahoo! Groups was down, and we are still experiencing delays as our systems work through the backlog of messages.  We apologize for any inconvenience this has caused.

- Yahoo! Groups Team

P.S. This problem only affected email message delivery. If you are experiencing any other problems, it is unrelated to this issue. Please contact Customer Care if the problem persists.

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Photos Migration Update

Update (Jan 13): The album sort order bug(s) mentioned below are now fixed.

We are pleased to report that the migration to the new photos platform (which includes the new higher storage limits of 100GB per group as well as a number of other changes) is now complete for more than 99% of all groups. The remaining groups that have not yet been migrated are either:
- New groups created since mid-December.
- Groups where the automated migration process failed and which need to be migrated manually.

We hope to have migration completed for both these types of groups within the next couple of weeks.

Meanwhile, one bug on the new platform that lots of folks have noticed is the fact that photo albums are no longer sorting alphabetically by default (and when you do choose to resort them alphabetically, they are sorting "z to a" rather than "a to z").

The good news is that we have a fix for this bug almost ready, and we hope to have the fix pushed soon (possibly as early as this week). Once it is pushed albums will return to the standard, alphabetical default sort.

We’re also aware of two other significant bugs, but they are likely to take a bit longer to fix:
1. A small percentage of users are receiving "HTTP Status 500" when trying to access photos.
2. Moderators of groups that had reached the 100MB limit on the old system may receive a "API error = 1009" when trying to change the homepage photo of their group.

Thank you for your patience as we work to resolve these bugs. And thank you to the Yahoo! Groups engineers who have been working hard to complete this migration process and bring all groups onto the new platform.

- Gordon
Yahoo! Groups Product Manager

P.S. To answer a frequently asked question, we ARE planning to also raise the file storage limit area to 100GB, but we don’t yet have a target date for that change.

P.P.S. As always, if you have a concern about a specific problem or issue related to your group, please contact Customer Care:

http://help.yahoo.com/l/us/yahoo/groups/original/members/forms/forms_index.html

While we do read all comments posted to the blog and replies to the Moderator Central owner address, you will only get help by contacting Customer Care.

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