Delays with Groups Mail Processing

Update: 8/11 12:41 PM PT – This issue has been fully resolved. Messages sent while we were experiencing the issue are now being pushed through (and no messages should have been lost). Thank you for your patience!

We are currently experiencing Groups mail processing delays. We are working to isolate the cause of this issue and will post updates as we make progress.

As always, we sincerely apologize for any inconvenience this may cause your Groups.

Thank you,
Jami
Groups Community Manager

66 Comments »

  1. Helmut Sennewald said,

    August 11, 2008 @ 11:27 am

    Hello Jami,

    Thanks for sharing this information.
    I just wondered why my group messages didn’t appear in the message area.

    Best regards,
    Helmut
    Moderator, LTspice group

  2. Joni said,

    August 11, 2008 @ 11:33 am

    Same here! I’ve been wondering what was going on too.
    Thanks for the heads-up!

    Joni
    Owner, ENFP HAVEN

  3. Robert said,

    August 11, 2008 @ 11:33 am

    Moderating a group and approved some posts this afternoon… all three of those posts after approval by me, did not post to the group, or the home page..that was a few hours ago… they’ve disappeared and have not resurfaced…..is there currently a problem with Yaqhoo groups postings?

  4. Rachel said,

    August 11, 2008 @ 11:48 am

    Terrific – we have not seen a post since 10 this morning and I’ve tried posting from my email as well as from inside the group page and nothing is posting. I can’t even get a message to the moderator email.

    Thanks for keeping us updated!

    Rachel

  5. Chuck said,

    August 11, 2008 @ 12:09 pm

    Do you have an estimated time for normal operation? When should we expect messages to resume posting?

  6. Astara said,

    August 11, 2008 @ 12:12 pm

    will the messages we tried to post show when its fixed or are we going to need to repost them?

    Thanks

  7. Lestat said,

    August 11, 2008 @ 12:16 pm

    Asks as well, do you have an estimated time as to when posting can resume?

  8. cjs1stluv said,

    August 11, 2008 @ 12:21 pm

    This just happened not too long ago, very frustrating to say the least. When can we expect posting to resume?

  9. Anna said,

    August 11, 2008 @ 12:56 pm

    Thank you for keeping us informed and getting this problem fixed so fast. The messages are now coming through to the groups I have. My email has yet to catch up regarding approved memberships and pending messages yet though. Hopefully this will be rectified soon too.

  10. Shal said,

    August 11, 2008 @ 1:03 pm

    “Update: 8/12 12:41 PM PT”

    Jami, while you’re there could you pass me back the stock section from tomorrow’s paper? ;-)

  11. Jon said,

    August 11, 2008 @ 1:17 pm

    Still haven’t gotten seen ours in any of my groups but I want to thank you guys very much for fixing the problems for us all. :)

  12. Nubia said,

    August 11, 2008 @ 1:33 pm

    hi i am Nubia owner of Nubia_group
    i wrote to yahoo group customer about this subject, explaining i was a group owner and we face problem in the delai of mails delivery
    here is the non sense answer i received
    i think they don’t read our request, and are not aware at all of anything happening to yahoo groups
    they answer me as if a member post a mail to a group and it’s not already accepted !

    lovez and regards
    Nubia

    Hello Nubia,

    Thank you for writing to Yahoo! Groups.

    We understand your concern regarding posted messages.

    We sincerely apologize for the inconvenience this has caused you.

    Group owners may create a group that restrict message posts, in which
    case group moderators must approve the messages of all new members
    before they are posted to the group.

    The mentioned group does have a restricted message policy. Your post
    request is currently “pending”. The group’s moderator has yet to take
    any action on your post request.

    If your post message request has been left unanswered for a considerable
    length of time, you may contact the moderator of the group by sending an
    email to:

    [groupname]-owner@yahoogroups.com

    Please bear in mind that group owners are not required to respond to
    these posts.

    Membership decisions for restricted groups are left to the sole
    discretion of its moderator. Yahoo! Groups has neither authority nor
    influence over these decisions.

    Feel free to write back to us with any questions that you may have. We
    are here for you!

    Be sure to check the Official Yahoo! Groups Blog for more information
    and the latest updates about Yahoo! Groups.

    http://www.ygroupsblog.com/blog/

    Regards,

    Steron

    Yahoo! Groups Customer Care

  13. Mary said,

    August 11, 2008 @ 1:42 pm

    I don’t believe this issue has been resolved completely. Many of the groups I’m a member of are still experiencing delays.

  14. Administrator said,

    August 11, 2008 @ 2:21 pm

    Hey Shal – Thanks for the heads up! Time goes fast enough without me speeding it up! :)

  15. Administrator said,

    August 11, 2008 @ 2:23 pm

    Nubia – I am sorry to learn of your less than ideal experience with Customer Care. I’ll share your comment with the Customer Care team so they can use this as an opportunity for coaching.

    Best,
    Jami

  16. Administrator said,

    August 11, 2008 @ 2:24 pm

    Mary – are new messages being delayed or are the delays you are still experiencing related to messages that were sent earlier today?

    Thank you,
    jami

  17. Nubia said,

    August 11, 2008 @ 2:41 pm

    Thanks dear jami
    maybe yahoo groups customer care should read more often your blog to have more info :)

    best regards
    nubia

  18. Steve said,

    August 11, 2008 @ 2:42 pm

    Tell those guys at Echelon to upgrade. :)

  19. Nubia said,

    August 11, 2008 @ 3:23 pm

    thanks for the good job all is back as normal :)
    Nubia

  20. hagay netanel said,

    August 11, 2008 @ 3:57 pm

    Well I hope they will solve this problem really soon.

    Hagay

  21. Sandy said,

    August 11, 2008 @ 7:34 pm

    well, my group seems to be fixed. thanks for the fast mention of the glitch and the even faster fix of the glitch. yahoo rocks again.

  22. Joni said,

    August 11, 2008 @ 10:10 pm

    It’s 1am, 8/12/08 and some of my emails did not get posted today in my group, so there are still delays and emails being lost in cyberspace.

    I also can’t open Yahoo Groups nor sign in at this writing.
    I can do so on AOL, but not on Firefox nor IE.

    It’s bizarre.
    But, thanks for your help and speedy communications, Jami.
    Joni
    Owner, ENFP HAVEN

  23. prashanth said,

    August 11, 2008 @ 10:49 pm

    i am not getting anu mails.. from devanagere friends group.

  24. sandy said,

    August 12, 2008 @ 8:01 am

    While we did see a bit of slowing, it’s not far off the “norm”. What we did experience (and still are) is that since our dsl provider is tied to yahoo servers, our personal mail isn’t coming through since the time of your announcement yesterday (and still isn’t). Group and junk mail continue as before.

  25. Helen said,

    August 12, 2008 @ 9:13 am

    Hi,
    5.10pm 12th Aug 2008
    I,m still not getting any post on this site,

    Its so frustrating as i had items posted that we hoped would be collected by Wed midday

    Fingers Crossed

    Regards

    Helen

  26. Camz said,

    August 12, 2008 @ 11:06 am

    hi, i’ve been trying to visit my group & i wasnt able to access it..i’ve been trying it for hours now…is yahoogroups having some connection problem right now?

  27. Marlene Stern said,

    August 12, 2008 @ 12:05 pm

    Hi,

    I have been trying to get into the Paper Embroidery group for 2 weeks and the permission is sstill pending. Is there more to do or is it the fault of the communications. I noticed that they have they have changed the card that is pictured when the group site does come up.

    Any help appreciated

    Marlene Stern

  28. Jerry said,

    August 12, 2008 @ 4:32 pm

    Does anyone know how long it normally takes to be accepted to the VN1600 group? My membership has been “pending” for awhile.

  29. ALI KHAN said,

    August 13, 2008 @ 12:59 am

    thank GOD now i am the part of this group. hi every budy.

  30. Melissa said,

    August 13, 2008 @ 9:36 am

    I have been waiting a few days now for pending membership. I guess others are having the same problem. Does anyone know how long this will take??? I noticed in some of the other towns of groups you did not need to fill out anything!!! I am not sure if this groups is worth it then.???!

  31. Sarah said,

    August 13, 2008 @ 2:45 pm

    This seems to be happening again….. I have been waiting over an hour for some messages to be sent to my group and they haven’t been.

  32. amal khaliel said,

    August 13, 2008 @ 8:03 pm

    thanks 4 answering the questions about the delay . we hope that yahooteam
    always looks after us

  33. Nalinaksha said,

    August 14, 2008 @ 8:33 am

    Hi everybody!
    I’m a retired man of only 73 but not tired yet. I’m exposed to such atmosphere for the first time in my life.I’ ready to learn from all of you.It seems there are very many different groups.Can anybody tell me in which group I have been placed?

  34. Nalinaksha said,

    August 14, 2008 @ 8:36 am

    Hi everybody!
    It seems there are very many different groups.Can anybody tell me in which group I have been placed?

  35. sam410 said,

    August 16, 2008 @ 10:36 pm

    have been waiting a few days now for pending membership. I guess others are having the same problem. Does anyone know how long this will take??? I noticed in some of the other towns of groups you did not need to fill out anything!!! I am not sure if this groups is worth it then.???!

  36. ChicoCyclist said,

    August 17, 2008 @ 6:00 pm

    Think this problem is still going on – it is Aug. 17th and messages have been delayed all day.

  37. Omotunde said,

    August 19, 2008 @ 8:37 am

    i’m new on this site and i’ve been trying to send a post to my group. please can you advise on how to send a post with pictures to the group.

    thanks

  38. Leslie said,

    August 19, 2008 @ 9:27 am

    I have not recieved any posts nor have mine been posted since last Wednesday!!!! I am not recieving any FREECYCLE PICKERING postings at all for almost a week….but FREECYCLE Scarborough and Durham are still running with postings all throughout the day?? Hopefully service will be resumed soon.
    Leslie

  39. Sarah said,

    August 19, 2008 @ 9:56 am

    I am having extremely inconsistent delivery service with my group for quite a few days, if not weeks. Some messages will be sent right away, others not for hours or never.

  40. sonna said,

    August 20, 2008 @ 5:18 pm

    hello there
    since i have join this site i have not even have one mail from you .so pls you see that you sent me some new proxy

  41. RitaLynn said,

    August 20, 2008 @ 6:16 pm

    I am still recieving no mail to my yahoo groups.
    If there is a problem,shouldn’t we be informed?

  42. Marlene Stern said,

    August 21, 2008 @ 12:09 pm

    If the problem , shouldn’t someone from the group, like the leader be contactin the pending member and answering the member’s emails????? I cannot see how the Yahoo groups can even operate and call themselves a good place to make contacts and join.

    Marlene

  43. Niki Bisor said,

    August 22, 2008 @ 7:43 am

    Are there still delays? I have noticed today that a message I sent out to one of my groups has still not arrived after I approved it 1 hour ago. Is this normal?

  44. Karen Gilmore said,

    August 22, 2008 @ 5:55 pm

    hi!! I am not sure if there’s more problems or not, but all of my posts today on several groups are not showing up. I posted nearly 4 hours ago on CST, Hilltop Stampers. I hope that this issue(s) can be resolved quickly.

  45. shashiparte said,

    August 22, 2008 @ 9:30 pm

    shashiparte@yahoomail.co.in

  46. Marilyn said,

    August 23, 2008 @ 7:27 am

    Many of the groups, that I am a co-owner or just a member, are experiencing delays in e-mail delivery. Yahoo is not answering their complaints.
    What is going on? Seems like the whole system, is messed up and getting no help.

  47. hamzeh said,

    August 23, 2008 @ 8:41 pm

    wsdddx

  48. Sandy said,

    August 23, 2008 @ 8:46 pm

    this is going to be off topic however, I subscribed to notices and when I go to the page to manage that and unsub, all I ever get is this “You may not access this page without a valid key.”
    someone at yahoo can please either send me a fix or remove this notices each time someone posts to this blog

  49. lisa said,

    August 24, 2008 @ 12:00 pm

    hi i have not had a message since 9 this morning and i have posted a few my self where have they gone

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    August 25, 2008 @ 12:26 am

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  51. salah said,

    August 26, 2008 @ 6:17 pm

    I HAVEN’T RECEIVED ANY MESSAGES FROM GROUP LEBNIGHT 1 SINCE I JOINED IT

  52. Roger Trobridge said,

    August 27, 2008 @ 5:51 am

    I have had 3 missing emails to my group in the last few weeks. I am owner moderator. I received a reply to an email posted to the list today, 27 Aug 2008, but I never received the original email.

  53. Jacob said,

    August 27, 2008 @ 10:51 am

    Hello

    please check again
    still something is wrong with my group mailing system
    emails are not being delivered to the users at all
    its now about 2 days i have the prob

    please check and fix the prob

  54. Ann B. said,

    August 28, 2008 @ 8:17 am

    On August 27, 2008, I was receiving double messages and not getting other messages sent to my groups.

    Today, August 28, 2008, there is still the same problems.

  55. Sanjay said,

    August 29, 2008 @ 9:02 pm

    I am like Himesh

  56. Kathy said,

    August 30, 2008 @ 7:40 pm

    Messages are not appearing on my group

  57. David Nelson said,

    September 4, 2008 @ 5:10 pm

    I noticed today, a few postings were not delivered — I found out when I read someone else’s replying to his/her post.

  58. SHJJAH said,

    September 6, 2008 @ 4:57 am

    dkuf

  59. ERIC said,

    September 10, 2008 @ 11:52 pm

    HI FRENDS

  60. Alexander Dornhagen said,

    September 12, 2008 @ 5:44 pm

    Ja, ich hoffe, daß bald das problemt gelöst wird. Ich drücke auf jeden Fall mal die Daumen!

  61. omar said,

    September 13, 2008 @ 4:27 pm

    hi im new here so i just wanted to sy hello to everybody

  62. Al Minaker said,

    September 14, 2008 @ 3:16 pm

    What a useless site. When I open there is nothing to click on to see…

  63. akram said,

    September 14, 2008 @ 6:01 pm

    hi everyb0dy

  64. DHANA said,

    September 15, 2008 @ 12:18 am

    HAI CHAT WITH ME

  65. fathi said,

    September 15, 2008 @ 1:39 am

    hi lady how are u i glade to see u if u need to make a realtion ship with us i hope i wate u

  66. garyk810 said,

    September 15, 2008 @ 12:28 pm

    ok was thinking i’m dumber than i thought. ha! ha! thanx jami

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